Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338626 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Winter Garden — 2000 Fowler Grove Blvd, Winter Garden FL, 34787

Jan 20, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 24, 2026
3 business days (counted)
Running total: 3 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 24 → Mar 20, 2026
39 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 24 Ready for Scheduling ▶ Running 3 3
Jan 24 → Mar 20 Scheduled ▶ Running 39 42
Coordinators 41.7d
Field Work 0.0d
Billing 2.4d
✗ SLA Missed
Coordinators
41.7 days
Over SLA
Field Work
0.0 days
Billing
2.4 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Mar 20, 2026 (286 days early)
📅
41.7 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
43.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 16, 2026
Visit 2 Mar 17, 2026
Visit 3 Mar 18, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 43.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
38.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 0815 Single Day - Possibly remainder from earlier requests; 1/22/2026 2043 NN avail doubles or 1500-2300 ; 1/23/2026 1013 LM w/Marcie re cnfm; 1156 Marcie cnfm; 1534 ack cnfm; LM w/NN; 1535 NN ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 20, 1:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 24, 10:27 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Nicole Nestor
🚨 35.0 business days
💵
▶
2 2x Expenses Added Mar 16, 4:51 PM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 16, 5:06 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 16, 5:28 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 17, 8:04 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 18, 8:12 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
▶
2 Expenses Added Mar 19, 8:10 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Nicole Nestor
From: Scheduled
To: Completed
Duration in Previous: 54d 8h
🏁
Status: Closed by Nicole Nestor Mar 19, 8:18 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.5 business days
💵
Expenses Added Mar 23, 8:13 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 23, 12:32 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 17m
💰
▶
2 Status: Invoiced Mar 27, 3:58 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257654

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Mar 17, 8:00 AM
Created
Jan 20, 1:36 PM
Invoice #
SM-257654

Work Details (14)

Name Type Status Qty Amount Date
WL-03146188 Expenses Open 1 $62.36 Mar 16, 4:51 PM
WL-03146189 Expenses Open 1 $68.00 Mar 16, 4:51 PM
WL-03146204 Expenses Open 1 $68.00 Mar 16, 4:55 PM
WL-03146205 Expenses Open 1 $68.00 Mar 16, 4:55 PM
WL-03146267 Expenses Open 1 $210.30 Mar 16, 5:06 PM
WL-03146268 Expenses Open 1 $210.30 Mar 16, 5:06 PM
WL-03146324 Expenses Open 1 $140.45 Mar 16, 5:28 PM
WL-03146872 Labor Open 8 $320.00 Mar 17, 8:04 AM
WL-03148628 Labor Open 17 $680.00 Mar 18, 8:12 AM
WL-03148629 Expenses Open 1 $9.05 Mar 18, 8:13 AM
WL-03152187 Expenses Open 1 $27.95 Mar 19, 8:10 PM
WL-03154891 Expenses Open 1 $510.40 Mar 23, 8:13 AM
WL-03155305 Labor Open 8 $977.00 Mar 23, 12:32 PM
WL-03155306 Labor Open 8 $76.00 Mar 23, 12:33 PM

Details