Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338652 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Installation • P4

📍 Omaha Center — 5520 Lindbergh Dr, Omaha NE, 68110

Jan 20, 2026 → Feb 5, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 26, 2026
🕐 Clock stopped: Completed (Feb 5)
✗ SLA Missed (10d late)
Dispatch 0.0d
Coordinators 12.6d
Field Work 0.2d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
0.2 days
Billing
0.3 days
Created: Jan 20, 2026 Due: Jan 26, 2026 Completed: Feb 5, 2026 (9 days late)
📅
12.6 days Total Age
⏱️
12.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 12.4 days stuck in "Scheduled"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.6.26 hshaw - moved WO to BR to clarify freight charge

🔧 Work Performed
customer installed
🔍 Technician Findings
install new kiosk
⚠️ Problem Description
Per Texas Medical, new 90550 kiosk has been delivered to site and is ready for install. Please Install and Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
▶
2 Work Order Created Jan 20, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 20, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🗓️
▶
2 Status: Scheduled Jan 20, 3:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-05T21:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 5, 2:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 23h
⏱️
3x Labor Added Feb 5, 3:05 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.48333333333333
✔️
Status: Completed by Thomas Langenberg Feb 5, 3:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 37m
⏱️
▶
2 3x Labor Added Feb 5, 4:02 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Thomas Langenberg
From: Completed
To: Closed
Duration in Previous: 50m
💵
Status: Billing Review by Hannah Shaw Feb 6, 10:32 AM
From: Closed
To: Billing Review
Duration in Previous: 18h 30m
📄
▶
3 Status: Ready to Bill Feb 6, 12:47 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Feb 7, 5:12 PM
Invoice Number: SM-253344

Bottlenecks

Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Installation
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Feb 5, 4:00 PM
Created
Jan 20, 2:21 PM
Invoice #
SM-253344

Work Details (6)

Name Type Status Qty Amount Date
WL-03093558 Labor Open 0.25 $0.00 Feb 5, 3:05 PM
WL-03093559 Labor Open 0.48333333333333 $59.50 Feb 5, 3:05 PM
WL-03093560 Travel Open 3 $110.00 Feb 5, 3:05 PM
WL-03093713 Labor Open 0.6 $0.00 Feb 5, 4:02 PM
WL-03093714 Expenses Open 1 $0.00 Feb 5, 4:02 PM
WL-03093715 Travel Open 11 $0.00 Feb 5, 4:02 PM

Details