Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338696 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 20, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (27d late)
Dispatch 0.0d
Coordinators 25.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Feb 24, 2026 (27 days late)
📅
25.5 days Total Age
⏱️
25.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
30.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 25.5 days stuck in "Assigned"
⏱️
Total Delay 30.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
25.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 BA - PO # 4010591548HTM

🔧 Work Performed
tracked stretcher on 2nd floor &moved to bed shop reinstalled siderail handle charged stretcher due to low battery ran full functional test returned stretcher back to the 2nd floor returned stretcher back to service
🔍 Technician Findings
reinstalled siderail handle ran functional test returned bed back to service
⚠️ Problem Description
GE ID# 601770777 Same Day Services, 2nd FL, Room 28 Stretcher A piece is not connected on the right hand side rail and it is hanging down.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 20, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 20, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚨 17.0 business days
⏱️
Labor Added Feb 11, 11:22 AM
Type: Labor
Status: Open
Qty: 2
⚠️ 8.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:30 AM
Technician: David Hernandez
⏳ 3.0 business days
✔️
▶
2 Status: Completed Feb 24, 1:14 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Franks
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 10:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 17.1 business days
🧾
Invoice Created Mar 26, 9:47 AM
Invoice Number: SM-255515

Bottlenecks

Assigned
Duration: 25.5 business days (threshold: 4.0 business hours)
Exceeded by 25.0 business days
Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 20, 2:49 PM
Invoice #
SM-255515

Work Details (1)

Name Type Status Qty Amount Date
WL-03100833 Labor Open 2 $190.00 Feb 11, 11:22 AM

Details