Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338698 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 20, 2026 → Jan 28, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Jan 27)
✓ SLA Met
Dispatch 0.0d
Coordinators 5.5d
Field Work 1.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.5 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 28, 2026 (on time)
📅
6.5 days Total Age
⏱️
5.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 20, 2026
Visit 2 Jan 22, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 5.4 days stuck in "Assigned"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Completed
1.6d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced batteries/and used stryker check sheet to ensure bed is ready for use
🔍 Technician Findings
found batteries failed and would not hold charge
⚠️ Problem Description
Yves Dessin: foot siderail cable inop/ batteries needed
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 20, 2:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 20, 3:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 39m
⏱️
2x Labor Added Jan 20, 5:19 PM
Type: Labor
Status: Open
Qty: 0.5, 1
⏳ 2.8 business days
⏱️
▶
2 Labor Added Jan 22, 2:41 PM
Labor Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
⏳ 4.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:29 AM
Technician: Carlos Robles
✔️
Status: Completed by Carlos Robles Jan 27, 1:51 PM
From: Assigned
To: Completed
Duration in Previous: 6d 22h
⏳ 2.0 business days
🏁
Status: Closed by Carlos Robles Jan 28, 2:18 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
📄
▶
2 Status: Ready to Bill Jan 29, 1:34 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 36.0 business days
🧾
Invoice Created Mar 19, 10:13 AM
Invoice Number: SM-252536

Bottlenecks

Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 20, 2:50 PM
Invoice #
SM-252536

Work Details (5)

Name Type Status Qty Amount Date
WL-03072292 Labor Open 0.5 $0.00 Jan 20, 5:19 PM
WL-03072293 Labor Open 1 $95.00 Jan 20, 5:19 PM
WL-03075225 Labor Open 1 $95.00 Jan 22, 2:41 PM
WL-03075234 Parts Open 1 $168.37 Jan 22, 2:44 PM
WL-03075235 Parts Open 2 $285.43 Jan 22, 2:44 PM

Details