Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338706 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 20, 2026 → Jan 20, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 21)
✓ SLA Met (9d early)
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 20, 2026 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
0.8 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
PM Alston, Ray-Anthony

Timeline

📋
▶
2 Work Order Created Jan 20, 2:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 20, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
⏱️
▶
3 Labor Added Jan 20, 9:04 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6h 0m
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 5:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 55m
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 5:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 30m
⏳ 2.8 business days
🧾
Invoice Created Jan 23, 7:15 PM
Invoice Number: SM-251847

Bottlenecks

Assigned
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 20, 2:54 PM
Invoice #
SM-251847

Work Details (1)

Name Type Status Qty Amount Date
WL-03072677 Labor Open 0.25 $0.00 Jan 20, 9:04 PM

Details