Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338708 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 20, 2026 → Jan 21, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Jan 21)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.5d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 21, 2026 (6 days early)
📅
1.5 days Total Age
⏱️
1.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 1.4 days stuck in "Assigned"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reinstalled rollpin in brake pedal.
🔍 Technician Findings
Rollpin came out of pedal.
⚠️ Problem Description
Joe Evans: Brake pedal loose
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 20, 2:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
🔧
Status: Tech On Site by Joe Evans Jan 21, 10:04 AM
From: Assigned
To: Tech On Site
Duration in Previous: 17h 55m
⏱️
▶
2 2x Labor Added Jan 21, 10:34 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 32m, 0m
📄
▶
2 Status: Ready to Bill Jan 21, 2:54 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 25, 8:03 PM
Invoice Number: SM-251833

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 20, 2:55 PM
Invoice #
SM-251833

Work Details (2)

Name Type Status Qty Amount Date
WL-03073084 Labor Open 0.75 $0.00 Jan 21, 10:34 AM
WL-03073085 Labor Open 1.5 $0.00 Jan 21, 10:34 AM

Details