Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338740 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 20, 2026 → Jan 21, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 21)
✓ SLA Met (10d early)
Dispatch 0.0d
Coordinators 1.4d
Billing 16.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Billing
16.9 days
Over SLA
Created: Jan 20, 2026 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
1.4 days Total Age
⏱️
13.0d in Billing Review Longest Stage
🔄
6 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 13.0 days stuck in "Billing Review"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
13.0d / 2.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Is Wait Time billable?

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 20, 3:50 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-20T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Jan 21, 9:06 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17h 15m, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Jan 23, 11:05 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 1h
🚨 13.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:07 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 18d 1h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 20, 8:00 AM
Created
Jan 20, 3:50 PM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03072991 Labor Open 0.25 $0.00 Jan 21, 9:06 AM
WL-03072992 Labor Open 0.75 $56.48 Jan 21, 9:06 AM

Details