Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338755 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Adena Regional Medical Center — 272 Hospital Rd, Chilicothe OH, 45601

Jan 20, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (13 biz days late)
Active: 22 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 20, 2026
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 20, 2026 Canceled: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0
Jan 20 → Feb 20 Scheduled ▶ Running 22 22
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 22
Coordinators 22.3d
✗ SLA Missed
Coordinators
22.3 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
22.2 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 208 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
22.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 1321 new dates; 1710 LM w/JaB; 1717 JaB avail T-F; 1804 LM w/Lori re cnfm; 1824 Lori cnfm; 1849 ack cnfm; LM w/JaB; 1852 JaB ack cnfm; 2/10/2026 0857 chg TH from evening to day; 1125 ack msg LM w/JaB; 1359 JaB okay ; 1436 LM w/Lori re cnfm; 1550 Lori says F day; LM w/JaB; 1608 JaB says F already 0700-1100; LM w/JaB & Lori re cal updated; 2/20/2026 1647 Lor cxl; 1733 ack msg; LM w/JaB; 1747 JaB ack cxl

Timeline

📋
▶
2 Work Order Created Jan 20, 5:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Jan 20, 6:53 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Jacqueline Burns
🚨 22.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 20, 5:33 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 30d 22h
🚫
Status: Canceled by Caitlin Mcgee Feb 20, 6:08 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 34m

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
N/A
Created
Jan 20, 5:10 PM
Invoice #
N/A

Details