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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338764 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Meadow Woods OSED — New Build, Meadow Woods FL, 32824

Jan 20, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 18, 2026
17 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 21 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 15, 2026
16 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 23 Ready for Scheduling ▶ Running 3 3
Jan 23 → Feb 18 Scheduled ▶ Running 17 20
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 21
Feb 19 → Mar 15 Scheduled ▶ Running 16 37
Dispatch 0.0d
Coordinators 38.3d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.3 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
37.0 days Total Age
⏱️
17.5d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 17.5 days stuck in "Scheduled"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
34.0d / 2.0d SLA
Ready for Scheduling
4.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 1835 CM ack msg; LM w/DR, SS, MJ; 1837 DR avail; 1857 LM w/Marcie re cnfm; 1/21/26 Marcie cnfm; ack cnfm, LM w/DR; 1/22/2026 1511 CM 2nd msg w/DR; 1/23/2026 1219 DR ack cnfm; 2/18/2026 1715 assign cxl; 1737 ack cxl; LM w/DR; 2/19/26 1115 cxl was mistake - assign still on; LM w/DR; 1117 DR avail;; 1235 LM w/Marcie re cnfm; 1252 Marcie cnfm; 1427 ack cnfm; LM w/DR; 1428 DR ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 20, 6:36 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.7 business days
👷
▶
2 Technician Assigned Jan 23, 3:04 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 20h
🚨 18.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 18, 5:37 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 26d 2h
👷
▶
2 Technician Assigned Feb 19, 2:39 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21h 1m
👷
Technician Assigned by Caitlin Mcgee Feb 19, 3:03 PM
Technician: Diane Rovatsos
🚨 14.9 business days
⏱️
▶
2 Labor Added Mar 11, 8:14 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6.5
💵
▶
3 Expenses Added Mar 11, 8:20 AM
Expenses Added → 3x Expenses Added → 2x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 11, 8:26 AM
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Mar 11, 10:42 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
▶
3 Expenses Added Mar 13, 9:19 AM
Expenses Added → 2x Labor Added → 3x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Mar 13, 9:24 AM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 13, 9:29 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 13, 11:18 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 13, 11:25 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
Labor Added Mar 15, 10:27 AM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 Labor Added Mar 15, 10:35 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.5
✔️
Status: Completed by Diane Rovatsos Mar 15, 10:40 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 4m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257122

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Mar 10, 8:00 AM
Created
Jan 20, 6:36 PM
Invoice #
SM-257122

Work Details (28)

Name Type Status Qty Amount Date
WL-03138739 Labor Open 8 $977.00 Mar 11, 8:14 AM
WL-03138748 Labor Open 6.5 $260.00 Mar 11, 8:16 AM
WL-03138752 Expenses Open 1 $105.46 Mar 11, 8:20 AM
WL-03138754 Expenses Open 1 $68.00 Mar 11, 8:21 AM
WL-03138756 Expenses Open 1 $68.00 Mar 11, 8:22 AM
WL-03138755 Expenses Open 1 $68.00 Mar 11, 8:22 AM
WL-03138757 Expenses Open 1 $204.75 Mar 11, 8:23 AM
WL-03138758 Expenses Open 1 $204.75 Mar 11, 8:23 AM
WL-03138767 Labor Open 0.5 $20.00 Mar 11, 8:26 AM
WL-03138927 Expenses Open 1 $508.06 Mar 11, 10:42 AM
WL-03138928 Expenses Open 1 $3.30 Mar 11, 10:42 AM
WL-03142910 Expenses Open 1 $113.96 Mar 13, 9:19 AM
WL-03142913 Labor Open 8 $977.00 Mar 13, 9:20 AM
WL-03142914 Labor Open 8 $977.00 Mar 13, 9:20 AM
WL-03142919 Labor Open 0.5 $20.00 Mar 13, 9:22 AM
WL-03142920 Labor Open 0.5 $20.00 Mar 13, 9:22 AM
WL-03142922 Labor Open 0.5 $20.00 Mar 13, 9:23 AM
WL-03142928 Labor Open 0.5 $20.00 Mar 13, 9:24 AM
WL-03142931 Labor Open 0.5 $20.00 Mar 13, 9:25 AM
WL-03142933 Expenses Open 1 $232.30 Mar 13, 9:26 AM
WL-03142934 Expenses Open 1 $39.28 Mar 13, 9:27 AM
WL-03142937 Expenses Open 1 $204.75 Mar 13, 9:29 AM
WL-03143122 Expenses Open 1 $224.75 Mar 13, 11:18 AM
WL-03143167 Expenses Open 1 $68.00 Mar 13, 11:25 AM
WL-03143166 Expenses Open 1 $68.00 Mar 13, 11:25 AM
WL-03144811 Labor Open 0.75 $30.00 Mar 15, 10:27 AM
WL-03144813 Labor Open 6.5 $977.00 Mar 15, 10:35 AM
WL-03144815 Labor Open 5.5 $220.00 Mar 15, 10:37 AM

Details