Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338765 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Meadow Woods OSED — New Build, Meadow Woods FL, 32824

Jan 20, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 26, 2026
4 business days (counted)
Running total: 4 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 18, 2026
16 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 21 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 13, 2026
16 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 26 Ready for Scheduling ▶ Running 4 4
Jan 26 → Feb 18 Scheduled ▶ Running 16 20
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 21
Feb 19 → Feb 19 Billing Review ▶ Running 0 21
Feb 19 → Feb 19 Canceled ▶ Running 0 21
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 21
Feb 19 → Feb 19 Scheduled ▶ Running 0 21
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 21
Feb 19 → Feb 19 Scheduled ▶ Running 0 21
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 21
Feb 19 → Mar 13 Scheduled ▶ Running 16 37
Coordinators 38.0d
Billing 3.8d
✗ SLA Missed
Coordinators
38.0 days
Over SLA
Billing
3.8 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
37.0 days Total Age
⏱️
16.8d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 16.8 days stuck in "Scheduled"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.8d / 1.0d SLA
Scheduled
33.2d / 2.0d SLA
Billing Review
0.2d / 2.0d SLA
Canceled
1.0d
Closed
4.9d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 1835 CM ack msg; LM w/DR, SS, MJ; SS other assign; 1/21/2026 2037 LM w/Marcie re NAR; 1/22/2026 1504 AMa avail if 3-4 shifts; 1519 LM w/Marcie; 1/25/2026 0945 LM w/Marcie re cnfm; 1/26/26 0737 Marcie cnfm; ack cnfm, LM w/AMa; 1232 AMa ack cnfm; 2/18/2026 1715 assign cxl; 1737 ack cxl; LM w/AMa; 1830 AMa ack cxl; 2/19/26 0759 cxl was mistake - assign still on; LM w/AMa; 1142 AMa avail;; 1235 LM w/Marcie re cnfm; 1252 Marcie cnfm; 1427 ack cnfm; LM w/AMa

Timeline

📋
▶
2 Work Order Created Jan 20, 6:38 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 20, 6:54 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 16m
⏳ 4.6 business days
🗓️
▶
2 Status: Scheduled Jan 26, 12:35 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Alexandra Majetich
🚨 17.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 18, 5:38 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 23d 5h
💵
Status: Billing Review by Caitlin Mcgee Feb 18, 7:19 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 1h 40m
🚫
Status: Canceled by Caitlin Mcgee Feb 18, 8:55 PM
From: Billing Review
To: Canceled
Duration in Previous: 1h 36m
📅
▶
3 Status: Ready for Scheduling Feb 19, 11:16 AM
Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-10T20:00:00.000+0000
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 3m, 0m
📅
▶
2 Dispatch Scheduled Feb 19, 11:53 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 33m, 0m
👷
▶
2 Technician Assigned Feb 19, 3:46 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 52m
🚨 13.0 business days
⏱️
Labor Added Mar 9, 4:50 PM
Type: Labor
Status: Open
Qty: 7.5
💵
2x Expenses Added Mar 9, 4:58 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
⏱️
4x Labor Added Mar 10, 5:26 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.5, 8
⏱️
6x Labor Added Mar 11, 4:29 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 1
⏳ 2.9 business days
💵
▶
2 Expenses Added Mar 13, 12:02 PM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich Mar 13, 12:24 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 19h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 3m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257122

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Scheduled
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Mar 10, 3:00 PM
Created
Jan 20, 6:38 PM
Invoice #
SM-257122

Work Details (16)

Name Type Status Qty Amount Date
WL-03136289 Labor Open 7.5 $300.00 Mar 9, 4:50 PM
WL-03136305 Expenses Open 1 $68.00 Mar 9, 4:58 PM
WL-03136306 Expenses Open 1 $182.28 Mar 9, 4:58 PM
WL-03137979 Labor Open 1 $40.00 Mar 10, 5:26 PM
WL-03137980 Labor Open 0.5 $977.00 Mar 10, 5:26 PM
WL-03137981 Labor Open 8 $76.00 Mar 10, 5:26 PM
WL-03137983 Expenses Open 1 $68.00 Mar 10, 5:26 PM
WL-03139790 Labor Open 0.5 $20.00 Mar 11, 4:29 PM
WL-03139791 Labor Open 0.5 $977.00 Mar 11, 4:29 PM
WL-03139792 Labor Open 8 $76.00 Mar 11, 4:29 PM
WL-03139793 Labor Open 0.5 $20.00 Mar 11, 4:29 PM
WL-03139799 Expenses Open 1 $3.30 Mar 11, 4:30 PM
WL-03139800 Expenses Open 1 $68.00 Mar 11, 4:30 PM
WL-03143284 Expenses Open 1 $182.28 Mar 13, 12:02 PM
WL-03143287 Expenses Open 1 $27.96 Mar 13, 12:03 PM
WL-03143288 Expenses Open 1 $27.96 Mar 13, 12:03 PM

Details