Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338879 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 21, 2026 → Feb 20, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 28, 2026
🕐 Clock stopped: Completed (Feb 20)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed (10d late)
Dispatch 0.0d
Material Management 10.9d
Coordinators 14.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.9 days
Over SLA
Coordinators
14.0 days
Over SLA
Billing
0.0 days
Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Feb 20, 2026 (22 days late)
📅
23.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
26.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Completed with significant delays
Invoiced • 113 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
11.0d / 0.5d SLA
Awaiting Parts
10.9d / 3.0d SLA
Reschedule
2.9d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CTR. 2/17/- 2 / 4 parts are delivered, waiting on coil cable and IV pole

2/18 iv pole should be here 2/19

🔧 Work Performed
replaced bent iv pole along with broken handles and coil cable and tested bed to ensure unit is ready
🔍 Technician Findings
found stretcher with broken tab
⚠️ Problem Description
zoom handle broken and plug is ripped off iv pole bent
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 21, 8:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 21, 9:23 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
⏳ 2.0 business days
⏱️
Labor Added Jan 22, 2:46 PM
Type: Labor
Status: Open
Qty: 1
⏳ 4.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⚠️ 7.0 business days
📦
▶
2 Parts Requested Feb 4, 11:33 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Carlos Robles
From: Assigned
To: Awaiting Parts
Duration in Previous: 14d 2h
⚠️ 6.0 business days
📦
Parts Requested Feb 11, 2:12 PM
Order: 00090164
Status: Closed
🔩
4x Parts Added Feb 11, 2:19 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Feb 18, 11:25 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 23h
⏳ 3.0 business days
⏱️
Labor Added Feb 20, 9:16 AM
Type: Labor
Status: Open
Qty: 4
✔️
Status: Completed by Carlos Robles Feb 20, 11:20 AM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 8:52 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 26.0 business days
🧾
Invoice Created Apr 7, 12:44 PM
Invoice Number: SM-255415

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Awaiting Parts
Duration: 10.9 business days (threshold: 3.0 business days)
Exceeded by 7.9 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📦
Parts Order 00089673
Closed
📦
Parts Order 00090164
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 21, 8:47 AM
Invoice #
SM-255415

Work Details (8)

Name Type Status Qty Amount Date
WL-03075239 Labor Open 1 $95.00 Jan 22, 2:46 PM
WL-03101257 Parts Open 1 $14.16 Feb 11, 2:19 PM
WL-03101258 Parts Open 1 $13.94 Feb 11, 2:19 PM
WL-03101259 Parts Open 1 $934.11 Feb 11, 2:19 PM
WL-03101260 Expenses Open 1 $0.00 Feb 11, 2:19 PM
WL-03110207 Parts Open 1 $582.98 Feb 18, 11:25 AM
WL-03110208 Expenses Open 1 $0.00 Feb 18, 11:25 AM
WL-03113534 Labor Open 4 $380.00 Feb 20, 9:16 AM

Details