Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338898 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Wesley Chapel — 2600 Bruce B Downs Blvd, Wesley Chapel FL, 33544

Jan 21, 2026 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 32 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 9, 2026
32 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 21, 2026 Canceled: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Scheduled ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Mar 9 Scheduled ▶ Running 32 32
Dispatch 0.0d
Coordinators 32.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.3 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
32.1 days Total Age
⏱️
31.6d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
29.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 207 days old
🚨
Primary Delay 31.6 days stuck in "Scheduled"
⏱️
Total Delay 29.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
31.6d / 2.0d SLA
Ready for Scheduling
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/26 0930 CE avail; LM w/Maria re cnfm; 1125 Maria cnfm; ack cnfm, LM w/CE; 1342 CE ack cnfm; 3/7/2026 1744 assign cxl; LM w/CE; 2109 CE ack msg



Timeline

📋
▶
3 Work Order Created Jan 21, 9:30 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 21, 2:47 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 14m
🚨 32.0 business days
🚫
Status: Canceled by Caitlin Mcgee Mar 8, 8:31 PM
From: Scheduled
To: Canceled
Duration in Previous: 46d 4h

Bottlenecks

Scheduled
Duration: 31.6 business days (threshold: 2.0 business days)
Exceeded by 29.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Eraslan
Scheduled
N/A
Created
Jan 21, 9:30 AM
Invoice #
N/A

Details