Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338920 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Our Lady of Lourdes Regional Medical Center — 4801 Ambassador Caffery Pkwy, Lafayette LA, 70508

Jan 21, 2026 → Mar 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 3 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 15, 2026
33 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Scheduled ▶ Running 0 0
Jan 21 → Jan 26 Ready for Scheduling ▶ Running 3 3
Jan 26 → Mar 15 Scheduled ▶ Running 33 36
Dispatch 0.0d
Coordinators 37.6d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.6 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
37.0 days Total Age
⏱️
33.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026
Visit 6 Mar 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 33.6 days stuck in "Scheduled"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
33.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/26 1045 LM w/SS; 1437 SS avail; 1453 LM w/Beth re cnfm; 1459 Beth cnfm; 1606 ack cnfm; LM w/SS; 1/22/26 0618 SS ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 21, 10:43 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 26, 2:33 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 3h
🚨 32.0 business days
⏱️
▶
2 7x Labor Added Mar 11, 2:00 PM
7x Labor Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
5x Expenses Added Mar 12, 2:20 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 0.5, 8
⏱️
3x Labor Added Mar 13, 9:34 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 15, 11:33 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
🚗
2x Travel Added Mar 15, 11:39 AM
Type: Travel
Status: Open
Qty: 311
⏱️
2x Labor Added Mar 15, 11:45 AM
Type: Labor
Status: Open
Qty: 0.5, 4
💵
▶
2 5x Expenses Added Mar 15, 11:51 AM
5x Expenses Added → Status: Completed
✔️
Status: Completed by Sabrina Schweitzer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 47d 20h, 0m
⏳ 1.0 business days
💵
Expenses Added Mar 16, 2:02 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 12m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:19 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257126

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 33.6 business days (threshold: 2.0 business days)
Exceeded by 31.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sabrina Schweitzer
Scheduled
Mar 10, 8:00 AM
Created
Jan 21, 10:43 AM
Invoice #
SM-257126

Work Details (33)

Name Type Status Qty Amount Date
WL-03139320 Labor Open 0.5 $20.00 Mar 11, 2:00 PM
WL-03139321 Labor Open 8 $830.00 Mar 11, 2:00 PM
WL-03139322 Labor Open 8 $830.00 Mar 11, 2:00 PM
WL-03139319 Labor Open 0.5 $20.00 Mar 11, 2:00 PM
WL-03139323 Labor Open 0.5 $20.00 Mar 11, 2:00 PM
WL-03139324 Labor Open 0.5 $20.00 Mar 11, 2:00 PM
WL-03139325 Labor Open 1 $0.00 Mar 11, 2:00 PM
WL-03139332 Expenses Open 1 $3.00 Mar 11, 2:03 PM
WL-03139333 Expenses Open 1 $3.00 Mar 11, 2:03 PM
WL-03139334 Expenses Open 1 $3.00 Mar 11, 2:03 PM
WL-03139335 Expenses Open 1 $68.00 Mar 11, 2:03 PM
WL-03139336 Expenses Open 1 $68.00 Mar 11, 2:03 PM
WL-03139337 Expenses Open 1 $68.00 Mar 11, 2:03 PM
WL-03141586 Expenses Open 1 $68.00 Mar 12, 2:20 PM
WL-03141583 Labor Open 0.5 $20.00 Mar 12, 2:20 PM
WL-03141584 Labor Open 8 $830.00 Mar 12, 2:20 PM
WL-03141585 Labor Open 0.5 $20.00 Mar 12, 2:20 PM
WL-03141587 Expenses Open 1 $3.00 Mar 12, 2:20 PM
WL-03142947 Labor Open 0.5 $20.00 Mar 13, 9:34 AM
WL-03142949 Expenses Open 1 $68.00 Mar 13, 9:35 AM
WL-03142950 Expenses Open 1 $3.00 Mar 13, 9:35 AM
WL-03144830 Labor Open 8 $830.00 Mar 15, 11:33 AM
WL-03144832 Labor Open 4 $160.00 Mar 15, 11:37 AM
WL-03144833 Travel Open 311 $223.92 Mar 15, 11:39 AM
WL-03144834 Travel Open 311 $223.92 Mar 15, 11:39 AM
WL-03144835 Labor Open 0.5 $20.00 Mar 15, 11:45 AM
WL-03144836 Labor Open 4 $160.00 Mar 15, 11:45 AM
WL-03144840 Expenses Open 1 $142.91 Mar 15, 11:51 AM
WL-03144841 Expenses Open 1 $142.91 Mar 15, 11:51 AM
WL-03144842 Expenses Open 1 $142.91 Mar 15, 11:51 AM
WL-03144843 Expenses Open 1 $142.91 Mar 15, 11:51 AM
WL-03144844 Expenses Open 1 $61.52 Mar 15, 11:51 AM
WL-03145661 Expenses Open 1 $0.00 Mar 16, 2:02 PM

Details