Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338936 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Concord Hospital - Laconia — 80 Highland St, Laconia NH, 03246

Jan 21, 2026 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (201 biz days early)
Active: 20 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Feb 12, 2026
15 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 12 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 12, 2026
8 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 22 Created ▶ Running 1 1
Jan 22 → Feb 12 Ready for Release ⏸ Paused 15 —
Feb 12 → Feb 24 Scheduled ▶ Running 7 8
Feb 24 → Feb 24 Entered ▶ Running 0 8
Feb 24 → Mar 2 Ready for Scheduling ▶ Running 4 12
Mar 2 → Mar 12 Scheduled ▶ Running 8 20
Dispatch 1.9d
Holding 16.0d (excluded)
Coordinators 21.2d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Holding (excluded from total)
16.0 days
Coordinators
21.2 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
35.9 days Total Age
⏱️
16.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
21.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Release
16.0d
Scheduled
16.2d / 2.0d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 mklose poc confirm April March 10

02/24/2026 mklose reschedule due to Weather 02/12/2026 mklose POC confirm 2/24 02/12/2026 mklose called (603) 227-7000, lvm sent fu email 01/20/2026 mklose emailed Darlene offer April January 26th @10am. 01/14/2026 Mklose emailed Karl about scheduling for next week with April. 12/15/2025 MHamersley - per email reply 11/07/2025 from Darlene, she confirmed DE43807447 & DE43807455; she sent list of other SNs at her location, asking if they also need recall; recd email 11/26/2025 from Karl Hauschild, Mgr, Biomedical Eng; requesting response to email so they can schedule; could not find any further correspondence; sent f/u email & looped in planner for scheduling response: Karl Hauschild, khauschi@crhc.org & Darlene at BioMed, biomed@crhc.org 11/06/2025 YEspino Called 603-227-7000 to follow up with Darlene over the last message left to verify the device in question. Was able to speak to her and she asked for an email to look into the device in question. 10/21/2025 YEspino Called 603-227-7000 to speak to Darlene Drew @ Ext 3285 to verify the devices in question. Once i dialed her ext i was able to speak to Tim and he asked to take a message because she was currently in a meeting. Left my contact info and will be waiting for a call back.


🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 21, 11:33 AM
Work Order: WO-01338936
Type: FCO
Priority: PC
✅
Status: Ready for Release by Megan Klose Jan 22, 9:25 AM
From: Entered
To: Ready for Release
Duration in Previous: 21h 51m
🚨 16.0 business days
👷
▶
3 Technician Assigned Feb 12, 3:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 21d 5h
⚠️ 8.0 business days
🆕
Status: Entered by Megan Klose Feb 24, 8:26 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 11d 17h, 0m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Mar 2, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-10T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 4h
📅
Dispatch Scheduled by Megan Klose Mar 2, 4:29 PM
Scheduled For: 2026-03-12T15:00:00.000+0000
⚠️ 8.9 business days
⏱️
6x Labor Added Mar 12, 4:27 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 2.25, 1, 112
✔️
Status: Completed by April Nuovo Mar 12, 5:00 PM
From: Scheduled
To: Completed
Duration in Previous: 10d 2h
🏁
Status: Closed by April Nuovo Mar 12, 5:32 PM
From: Completed
To: Closed
Duration in Previous: 32m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Mar 18, 9:09 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Mar 12, 11:00 AM
Created
Jan 21, 11:33 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03141813 Labor Open 2 $190.00 Mar 12, 4:27 PM
WL-03141814 Labor Open 2.25 $620.00 Mar 12, 4:27 PM
WL-03141815 Expenses Open 1 $0.00 Mar 12, 4:27 PM
WL-03141816 Expenses Open 1 $0.00 Mar 12, 4:27 PM
WL-03141817 Expenses Open 1 $0.00 Mar 12, 4:27 PM
WL-03141818 Travel Open 112 $0.00 Mar 12, 4:27 PM
WL-03148676 Labor Open 0.016666666666667 $152.00 Mar 18, 9:09 AM

Details