Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338952 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Jan 21, 2026 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (27 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Jan 21 → Mar 12, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Mar 12 Assigned ▶ Running 35 35
Mar 12 → Mar 12 Tech On Site ▶ Running 0 35
Dispatch 0.2d
Coordinators 35.6d
Field Work 0.1d
Billing 0.3d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
35.6 days
Over SLA
Field Work
0.1 days
Billing
0.3 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
35.8 days Total Age
⏱️
35.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 8, 2026
Visit 2 Mar 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 35.4 days stuck in "Assigned"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
35.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3.12.26 Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventative Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 21, 12:41 PM
Work Order: WO-01338952
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Brandi Alvarez Jan 21, 1:56 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 15m
👷
▶
2 Technician Assigned Jan 21, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
🚨 33.0 business days
⏱️
4x Labor Added Mar 9, 5:56 PM
Type: Labor, Expenses
Status: Open
Qty: 6.5, 1
⏳ 3.8 business days
👷
Technician Assigned by Abby Jinerson Mar 12, 3:50 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Mar 12, 3:56 PM
From: Assigned
To: Tech On Site
Duration in Previous: 49d 22h
⏱️
▶
2 3x Labor Added Mar 12, 4:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 31m
🏁
Status: Closed by Kevin Cogdill Mar 12, 4:29 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 8:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
📨
▶
2 Status: Invoice Pending Mar 18, 11:02 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256803

Bottlenecks

Assigned
Duration: 35.4 business days (threshold: 4.0 business hours)
Exceeded by 34.9 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 21, 12:41 PM
Invoice #
SM-256803

Work Details (7)

Name Type Status Qty Amount Date
WL-03136409 Labor Open 6.5 $0.00 Mar 9, 5:56 PM
WL-03136410 Expenses Open 1 $0.00 Mar 9, 5:56 PM
WL-03136411 Expenses Open 1 $0.00 Mar 9, 5:56 PM
WL-03136412 Expenses Open 1 $0.00 Mar 9, 5:56 PM
WL-03141807 Labor Open 1 $0.00 Mar 12, 4:24 PM
WL-03141808 Labor Open 0.25 $0.00 Mar 12, 4:24 PM
WL-03141809 Expenses Open 1 $0.00 Mar 12, 4:24 PM

Details