Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338954 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jan 21, 2026 → May 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (70 biz days late)
Active: 78 biz days
🕐 Clock stopped: Canceled (May 12, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 3, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 12, 2026
7 business days (counted)
Running total: 35 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 24, 2026
8 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 24 → Apr 1, 2026
6 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 49 of ? biz days used
10d
▶ Clock Running
Status: Reschedule
Apr 1 → Apr 15, 2026
10 business days (counted)
Running total: 59 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 30, 2026
11 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 70 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 30 → May 12, 2026
8 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 21, 2026 Canceled: May 12, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Jan 21 Assigned ▶ Running 0 0
Jan 21 → Mar 3 Scheduled ▶ Running 28 28
Mar 3 → Mar 12 Reschedule ▶ Running 7 35
Mar 12 → Mar 24 Scheduled ▶ Running 8 43
Mar 24 → Apr 1 Reschedule ▶ Running 6 49
Apr 1 → Apr 1 Scheduled ▶ Running 0 49
Apr 1 → Apr 15 Reschedule ▶ Running 10 59
Apr 15 → Apr 30 Scheduled ▶ Running 11 70
Apr 30 → Apr 30 Reschedule ▶ Running 0 70
Apr 30 → May 12 Scheduled ▶ Running 8 78
Dispatch 0.1d
Coordinators 83.5d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
83.5 days
Over SLA
Created: Jan 21, 2026 Due: Jan 31, 2026 Completed: May 12, 2026 (100 days late)
📅
78.8 days Total Age
⏱️
28.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
69.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 207 days old
🚨
Primary Delay 28.5 days stuck in "Scheduled"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
58.6d / 2.0d SLA
Reschedule
24.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/12JJ: Asset removed from service

4/1/26 CDempsey- Tyler has not located this unit yet. 1/28 CNL, 2/27 CNL, 3/20 CNL

1/30/26 CDempsey- Neither Tyler or Fernando could locate this unit while onsite this week. Tyler will return Feb 11th.

🔧 Work Performed
1/28 CNL 2/27 CNL 3/20 CNL
🔍 Technician Findings
1/28 CNL 2/27 CNL 3/20 CNL
⚠️ Problem Description
Preventative Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jan 21, 12:47 PM
Work Order: WO-01338954
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Brandi Alvarez Jan 21, 1:56 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 8m
👷
▶
3 Technician Assigned Jan 21, 2:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 41m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T15:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 30, 11:55 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:21 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:45 PM
Scheduled For: 2026-02-25T15:00:00.000+0000
🚨 12.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 3, 1:40 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 23h
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Mar 12, 9:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 8d 18h
⚠️ 9.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 24, 4:02 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 7h
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Apr 1, 10:50 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 7d 18h
🔄
Status: Reschedule by Kaitlyn Kelch Apr 1, 2:18 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3h 28m
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Apr 15, 3:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 14d 0h
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 1:33 PM
Scheduled For: 2026-04-28T15:00:00.000+0000
🚨 11.0 business days
🔄
▶
2 Status: Reschedule Apr 30, 10:37 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T14:00:00.000+0000
⚠️ 9.0 business days
🚫
Status: Canceled by Jennifer Johnson May 12, 2:37 PM
From: Scheduled
To: Canceled
Duration in Previous: 12d 3h

Bottlenecks

Scheduled
Duration: 28.5 business days (threshold: 2.0 business days)
Exceeded by 26.5 business days
Reschedule
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Reschedule
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jan 21, 12:47 PM
Invoice #
N/A

Details