Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338967 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 21, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Jan 21 → Mar 4, 2026
29 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Mar 4 Assigned ▶ Running 29 29
Dispatch 0.0d
Coordinators 29.6d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.6 days
Over SLA
Billing
0.2 days
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
29.7 days Total Age
⏱️
29.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 29.5 days stuck in "Assigned"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
29.5d / 0.5d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Maxi lift 250 LBS
🔍 Technician Findings
PM Maxi lift 250 LBS
⚠️ Problem Description
Preventative Maintenance
📄 Description
Arjo Maxi Move (KMCLUN) Patient Lift

Timeline

📋
Work Order Created Jan 21, 1:33 PM
Work Order: WO-01338967
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Brandi Alvarez Jan 21, 1:54 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
👷
▶
2 Technician Assigned Jan 21, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 59m
🚨 30.0 business days
⏱️
▶
2 Labor Added Mar 4, 2:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 42d 0h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 9, 12:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
📨
▶
2 Status: Invoice Pending Mar 9, 2:46 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 9, 9:00 AM
Invoice Number: SM-255925

Bottlenecks

Assigned
Duration: 29.5 business days (threshold: 4.0 business hours)
Exceeded by 29.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 21, 1:33 PM
Invoice #
SM-255925

Work Details (1)

Name Type Status Qty Amount Date
WL-03129979 Labor Open 1.5 $0.00 Mar 4, 2:57 PM

Details