Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338975 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 21, 2026 → Feb 10, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 10)

✗ SLA Missed (11d late)

Dispatch 0.0d

Coordinators 14.6d

Field Work 0.0d

Billing 0.2d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
14.6 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jan 21, 2026 Due: Feb 28, 2026 Completed: Feb 10, 2026 (18 days early)

📅

14.7 days Total Age

⏱️

14.6d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

17.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 113 days old

🚨

Primary Delay 14.6 days stuck in "Assigned"

⏱️

Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

14.6d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

4.7d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed icu bed pm as bed is actually a 2141 in touch bed is ready for use                    

🔍 Technician Findings

                        found bed                    

⚠️ Problem Description

                        Preventative Maintenance                    

📄 Description

                        Stretcher                    

Timeline

📋

Work Order Created Jan 21, 1:46 PM

Work Order: WO-01338975

Type: Preventive Maintenance

Priority: PSM

📅

Status: Ready for Scheduling by Brandi Alvarez Jan 21, 1:52 PM

From: Entered

To: Ready for Scheduling

Duration in Previous: 6m

👷

▶

2 Technician Assigned Jan 21, 2:20 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 27m

⚠️ 5.0 business days

👷

Technician Assigned by Rhea Berry Jan 27, 8:31 AM

Technician: Carlos Robles

🚨 11.0 business days

✔️

Status: Completed by Carlos Robles Feb 10, 10:11 AM

From: Assigned

To: Completed

Duration in Previous: 19d 19h

⏱️

▶

2 Labor Added Feb 10, 10:17 AM

Labor Added → Status: Closed

🏁

Status: Closed by Carlos Robles

From: Completed

To: Closed

Duration in Previous: 11m

⏳ 4.1 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 16, 12:36 AM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 14h

📨

▶

2 Status: Invoice Pending Feb 16, 2:05 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 16, 9:00 AM

Invoice Number: SM-254049

Bottlenecks

Assigned

Duration: 14.6 business days (threshold: 4.0 business hours)

Exceeded by 14.1 business days

Closed

Duration: 4.7 business days (threshold: 1.0 business days)

Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Jan 21, 1:46 PM

Invoice #

SM-254049

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03098928	Labor	Open	1	$0.00	Feb 10, 10:17 AM