Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (82 biz days late)
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 27, 2026
4 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 27 → Jan 27, 2026
0 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 12, 2026
12 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 16 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Mar 13, 2026
20 business days (counted)
Running total: 36 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Mar 13 → May 29, 2026
54 business days (counted)
Running total: 90 of ? biz days used
Created: Jan 21, 2026
Completed: May 29, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 21 → Jan 21 |
Created |
▶ Running
|
0 |
0 |
| Jan 21 → Jan 27 |
Ready for Scheduling |
▶ Running
|
4 |
4 |
| Jan 27 → Jan 27 |
Ready for Release |
⏸ Paused
|
0 |
—
|
| Jan 27 → Feb 12 |
Ready for Scheduling |
▶ Running
|
12 |
16 |
| Feb 12 → Feb 12 |
Assigned |
▶ Running
|
0 |
16 |
| Feb 12 → Feb 12 |
Entered |
▶ Running
|
0 |
16 |
| Feb 12 → Mar 13 |
Ready for Scheduling |
▶ Running
|
20 |
36 |
| Mar 13 → May 29 |
Assigned |
▶ Running
|
54 |
90 |
Holding (excluded from total)
0.0 days
Coordinators
93.7 days
Over SLA
Created: Jan 21, 2026
Due: Mar 31, 2026
Completed: May 29, 2026 (58 days late)
⏱️
55.0d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
92.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
55.0 days stuck in "Assigned"
⏱️
Total Delay
92.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
38.5d
/ 1.0d SLA
Assigned
55.2d
/ 0.5d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
preformed pm per mfg worksheet
🔍
Technician Findings
found unit
⚠️
Problem Description
Preventative Maintenance
PDF
Scoop/Backboard_Checklist_Printout_WO-01338977_5/29/2026 1:14 PM.pdf
May 29, 2026
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
2m
✅
📅
From:
Ready for Release
To:
Ready for Scheduling
Duration in Previous:
1m
👷
👷
Technician:
Christopher Carroll
🆕
From:
Assigned, Entered
To:
Entered, Ready for Scheduling
Duration in Previous:
1h 19m, 0m
👷
👷
Technician:
Carlos Robles
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
77d 1h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 4h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-263744
Bottlenecks
Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Ready for Scheduling
Duration: 20.9 business days (threshold: 1.0 business days)
Exceeded by 19.9 business days
Assigned
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03242001 |
Labor |
Open |
1.5 |
$0.00 |
May 29, 1:16 PM |