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← WO Overview

WO-01338984 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Jan 21, 2026 → Mar 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Paused: 17 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 18, 2026
17 business days (not counted)
11d
▶ Clock Running
Status: Reschedule
Feb 18 → Mar 5, 2026
11 business days (counted)
Running total: 13 of 5 biz days used
Created: Jan 21, 2026 Completed: Mar 5, 2026
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0 / 5
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0 / 5
Jan 21 → Jan 23 Assigned ▶ Running 2 2 / 5
Jan 23 → Feb 18 Awaiting Parts ⏸ Paused 17 —
Feb 18 → Mar 5 Reschedule ▶ Running 11 13 / 5
Dispatch 0.0d
Material Management 17.9d
Coordinators 14.6d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
17.9 days
Over SLA
Coordinators
14.6 days
Over SLA
Billing
0.2 days
Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Mar 5, 2026 (35 days late)
📅
30.6 days Total Age
⏱️
17.9d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
28.7d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 21, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 17.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Awaiting Parts
17.9d / 3.0d SLA
Reschedule
12.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
waiting for parts replaced PT rt head caster and handle grips. checked functions of the stretcher and placed back into service.
🔍 Technician Findings
Stretcher caster is broken and damage handle grip part needs to be added to the bill 14307303 CASTER, BRAKE, COVER, ESD 14307303
⚠️ Problem Description
Pete Ramos: right caster head not working
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 21, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⏳ 3.0 business days
📦
▶
2 Parts Requested Jan 23, 11:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 21h
⏱️
3x Labor Added Jan 23, 12:07 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 59
⚠️ 7.0 business days
📦
Parts Requested Feb 2, 10:55 PM
Order: 00089553
Status: Closed
📦
Parts Requested Feb 2, 11:03 PM
Order: 00089554
Status: Closed
⏳ 3.1 business days
💵
Expenses Added Feb 5, 9:04 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔩
2x Parts Added Feb 12, 8:43 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Feb 18, 9:29 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 25d 21h
⚠️ 7.0 business days
⏱️
Labor Added Feb 26, 4:04 PM
Type: Labor
Status: Open
Qty: 0.75
🔩
Parts Added Feb 27, 10:48 AM
Type: Parts
Status: Open
Qty: 1
⚠️ 5.0 business days
✔️
Status: Completed by Pete Ramos Mar 5, 6:46 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 15d 9h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 1:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
▶
2 Status: Invoice Pending Mar 10, 2:34 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 84.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256054

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Awaiting Parts
Duration: 17.9 business days (threshold: 3.0 business days)
Exceeded by 14.9 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📦
Parts Order 00088957
Closed
📦
Parts Order 00089553
Closed
📦
Parts Order 00089554
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 21, 2:01 PM
Invoice #
SM-256054

Work Details (10)

Name Type Status Qty Amount Date
WL-03076554 Labor Open 1 $95.00 Jan 23, 12:07 PM
WL-03076555 Labor Open 1.5 $0.00 Jan 23, 12:07 PM
WL-03076556 Travel Open 59 $0.00 Jan 23, 12:07 PM
WL-03092603 Expenses Open 1 $0.00 Feb 5, 9:04 AM
WL-03102563 Parts Open 1 $50.73 Feb 12, 8:43 AM
WL-03102564 Expenses Open 1 $0.00 Feb 12, 8:43 AM
WL-03109979 Parts Open 1 $50.73 Feb 18, 9:29 AM
WL-03109980 Expenses Open 1 $0.00 Feb 18, 9:29 AM
WL-03121702 Labor Open 0.75 $71.25 Feb 26, 4:04 PM
WL-03122973 Parts Open 1 $229.48 Feb 27, 10:48 AM

Details