Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339017 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 VA Medical Center Mather — 10535 Hospital Way, Mather CA, 95655

Jan 21, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 32 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Mar 9, 2026
32 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 21, 2026 Canceled: Mar 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Scheduled ▶ Running 0 0
Jan 21 → Mar 9 Ready for Scheduling ▶ Running 32 32
Dispatch 0.0d
Coordinators 32.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.5 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
32.5 days Total Age
⏱️
32.5d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 208 days old
🚨
Primary Delay 32.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Ready for Scheduling
32.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/2026 1423 LM w/Krystin re NAR; 3/6/2026 NNL ; 1219 TN avail ; 1223 LM w/Krystin re cnfm; 1230 Krystin cnfm; 1414 ack cnfm; LM w/TN; 1739 RC error - TN unable to cover OR; LM wKrystin; 1746 Krystin ack msg; 3/9/2026 1619 still a need; LM w/RA; 1629 RA avail; 1629 from Krystin: Pushed


RR-0370027

Timeline

📋
▶
3 Work Order Created Jan 21, 2:36 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 33.0 business days
🚫
Status: Canceled by Caitlin Mcgee Mar 9, 4:35 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 47d 0h

Bottlenecks

Ready for Scheduling
Duration: 32.5 business days (threshold: 1.0 business days)
Exceeded by 31.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Jan 21, 2:36 PM
Invoice #
N/A

Details