Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339028 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 21, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 143 biz days
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
122d
▶ Clock Running
Status: Assigned
Jan 21 → Jul 16, 2026
122 business days (counted)
Running total: 122 of ? biz days used
21d
▶ Clock Running
Status: Incomplete
Jul 16 → Aug 16, 2026
21 business days (counted)
Running total: 143 of ? biz days used
Created: Jan 21, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 0
Jan 21 → Jul 16 Assigned ▶ Running 122 122
Jul 16 → Aug 16 Incomplete ▶ Running 21 143
Dispatch 0.0d
Coordinators 122.5d
⚠ Overdue
Dispatch
0.0 days
Coordinators
122.5 days
Over SLA
Created: Jan 21, 2026 Due: Jun 30, 2026 (47 days overdue)
📅
143.6 days Total Age
⏱️
122.4d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
121.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jun 17, 2026
Visit 2 Jun 25, 2026
Visit 3 Jun 30, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 207 days old
🚨
Primary Delay 122.4 days stuck in "Assigned"
⏱️
Total Delay 121.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
122.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6/17-CNL DH 6/25- CNL 6/30- CNL
⚠️ Problem Description
Preventative Maintenance
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 21, 2:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 21, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 5m
🚨 22.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:29 AM
Technician: a0hVU00000740TeYAI, David Hernandez
🚨 84.9 business days
⏱️
Labor Added Jun 22, 8:07 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.0 business days
⏱️
Labor Added Jun 29, 7:45 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.8 business days
⏱️
Labor Added Jul 6, 6:34 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 9.0 business days
⚠️
Status: Incomplete by David Hernandez Jul 16, 9:03 AM
From: Assigned
To: Incomplete
Duration in Previous: 175d 16h

Bottlenecks

Assigned
Duration: 122.4 business days (threshold: 4.0 business hours)
Exceeded by 121.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 21, 2:45 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03268611 Labor Open 0.5 $0.00 Jun 22, 8:07 AM
WL-03276993 Labor Open 0.5 $0.00 Jun 29, 7:45 AM
WL-03284059 Labor Open 0.5 $0.00 Jul 6, 6:34 AM

Details