Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339054 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Guarantee • PSM

📍 PH Guarantee — 123 Guarantee Dr, Wilmington OH, 45177

Jan 21, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 24, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 21, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 24 Scheduled ▶ Running 23 23
Dispatch 0.0d
Coordinators 23.4d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.4 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
23.4 days Total Age
⏱️
23.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 23.4 days stuck in "Scheduled"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
23.4d / 2.0d SLA
Closed
7.6d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
PH Guarantee

Timeline

📋
▶
2 Work Order Created Jan 21, 3:24 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
🚨 24.0 business days
⏱️
▶
3 Labor Added Feb 24, 2:17 PM
Labor Added → Technician Assigned → Status: Completed
👷
Technician Assigned by Wayne Rush
Technician: Breyn Bailey
✔️
Status: Completed by Wayne Rush
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 33d 22h, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 23.4 business days (threshold: 2.0 business days)
Exceeded by 21.4 business days
Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Guarantee
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Feb 22, 8:00 AM
Created
Jan 21, 3:24 PM
Invoice #
SM-255861

Work Details (1)

Name Type Status Qty Amount Date
WL-03117868 Labor Open 0.016666666666667 $200.00 Feb 24, 2:17 PM

Details