Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (12 biz days late)
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 5, 2026
9 business days (not counted)
15d
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 27, 2026
15 business days (counted)
Running total: 17 of 5 biz days used
Created: Jan 21, 2026
Completed: Feb 27, 2026
Business Days Used
17 / 5
0
5d budget
+12d over
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 21 → Jan 21 |
Created |
▶ Running
|
0 |
0 / 5 |
| Jan 21 → Jan 21 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Jan 21 → Jan 23 |
Assigned |
▶ Running
|
2 |
2 / 5 |
| Jan 23 → Feb 5 |
Awaiting Parts |
⏸ Paused
|
9 |
—
|
| Feb 5 → Feb 27 |
Reschedule |
▶ Running
|
15 |
17 / 5 |
Material Management
10.0d
✗ SLA Missed
Material Management
10.0 days
Over SLA
Coordinators
18.4 days
Over SLA
Created: Jan 21, 2026
Due: Jan 28, 2026
Completed: Feb 27, 2026 (29 days late)
⏱️
16.0d in Reschedule
Longest Stage
🔄
8 transitions
Status Changes
⚠️
23.9d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Jan 21, 2026
Visit 2
Feb 24, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
16.0 days stuck in "Reschedule"
⏱️
Total Delay
23.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Awaiting Parts
10.0d
/ 3.0d SLA
Reschedule
16.0d
/ 2.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech replaced the power cable from the unit. checked all functions and it working properly
🔍
Technician Findings
Tech found the power cord damage
⚠️
Problem Description
Pete Ramos: power cord damage
📄
Description
Med Surg Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
16m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 19h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
1.5, 61
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
12d 22h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
22d 1h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 23h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-255326
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
🔗 Related Artifacts
📦
Parts Order 00088946
Closed
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03076525 |
Labor |
Open |
1.5 |
$0.00 |
Jan 23, 11:59 AM |
| WL-03076526 |
Labor |
Open |
1 |
$95.00 |
Jan 23, 11:59 AM |
| WL-03076527 |
Travel |
Open |
61 |
$0.00 |
Jan 23, 11:59 AM |
| WL-03092717 |
Parts |
Open |
1 |
$51.16 |
Feb 5, 9:46 AM |
| WL-03092718 |
Expenses |
Open |
1 |
$0.00 |
Feb 5, 9:46 AM |
| WL-03123041 |
Labor |
Open |
1 |
$95.00 |
Feb 27, 11:03 AM |