📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Jan 21, 2026 → Apr 9, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (50 biz days late)
Active: 55 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
55d
▶ Clock Running
Status: Assigned
Jan 21 → Apr 9, 2026
55 business days (counted)
Running total: 55 of 5 biz days used
Created: Jan 21, 2026Completed: Apr 9, 2026
Business Days Used55 / 5
05d budget+50d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 21 → Jan 21
Created
▶ Running
0
0 / 5
Jan 21 → Jan 21
Ready for Scheduling
▶ Running
0
0 / 5
Jan 21 → Apr 9
Assigned
▶ Running
55
55 / 5
Dispatch0.0d
Coordinators55.4d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.4 days
Over SLA
Billing
0.0 days
Created: Jan 21, 2026
Due: Jan 28, 2026
Completed: Apr 9, 2026 (70 days late)
📅
55.4 daysTotal Age
⏱️
55.4d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
56.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay55.4 days stuck in "Assigned"
⏱️
Total Delay56.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
55.4d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO # 4010609994HTM
🔧Work Performed
Moved bed to shop, removed side rail panel and replaced with one obtained from annex. Function test performed, unit within oem specs
Return the unit to service
3/24- Awaiting hard copy PO
🔍Technician Findings
Requested by GE: 5E ALcove
Southside Regional Medical Center
Bed, Electric/x - Med-Surg (Unit-Floor 4)
There is a big hole on the bed rail
⚠️Problem Description
Requested by GE: 5E ALcove
Southside Regional Medical Center
Bed, Electric/x - Med-Surg (Unit-Floor 4)
There is a big hole on the bed rail
📄Description
Bed, Electric
PDF
600977551 REVISION
Mar 30, 2026
PDF
GE Healthcare PO# 4010609994HTM Revision 0
Apr 6, 2026
PDF
GE Healthcare PO# 4010609994HTM Revision 1
Apr 16, 2026
Timeline
📋
▶
2
Work Order Created Jan 21, 3:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 21, 3:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:25m
🚨22.0 business days
👷
Technician Assigned by Laura HillFeb 20, 11:22 AM
Technician:David Hernandez
🚨19.0 business days
⏱️
2x Labor Added Mar 18, 9:18 PM
Type:Labor, Parts
Status:Open
Qty:2, 1
🚨16.3 business days
✔️
Status: Completed by Kenneth LancaraApr 9, 9:37 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:77d 16h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Hannah ShawApr 13, 4:28 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:4d 6h, 0m
💰
Status: Invoiced by Hannah ShawApr 13, 4:33 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⏳3.9 business days
🧾
Invoice Created Apr 16, 1:50 PM
Invoice Number:SM-259109
Bottlenecks
Assigned
Duration: 55.4 business days (threshold: 4.0 business hours)
Exceeded by 54.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)