Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339191 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Atrium Health Union West — 1000 Healing Way, Matthews NC, 28104

Jan 21, 2026 → Apr 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jan 22 → Apr 4, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 22 Scheduled ▶ Running 0 0
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0
Jan 22 → Apr 4 Scheduled ▶ Running 50 50
Dispatch 0.0d
Coordinators 51.9d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.9 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 22, 2026 Due: Dec 31, 2026 Completed: Apr 4, 2026 (271 days early)
📅
51.0 days Total Age
⏱️
50.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
52.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026
Visit 4 Apr 2, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 207 days old
🚨
Primary Delay 50.9 days stuck in "Scheduled"
⏱️
Total Delay 52.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
50.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/2026 1934 CM ack msg; LM w/SL; 1/21/2026 1920 SL decline ; 1947 LM w/AMa; 2013 AMa avail; 2021 LM w/Andrea re cnfm; 1/22/26 1025 Andrea cnfm; ack cnfm, LM w/AMa; 120 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 21, 7:35 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 12:00 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 24m
🚨 48.0 business days
⏱️
Labor Added Mar 31, 10:47 AM
Type: Labor
Status: Open
Qty: 7
⏳ 3.0 business days
⏱️
▶
3 Labor Added Apr 2, 1:25 PM
Labor Added → 3x Labor Added → 4x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8, 0.5
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8, 0.5
💵
▶
2 4x Expenses Added Apr 2, 1:30 PM
4x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Apr 2, 1:49 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
4 Labor Added Apr 4, 11:58 AM
Labor Added → Expenses Added → Status: Completed → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Alex Majetich
From: Scheduled
To: Completed
Duration in Previous: 71d 23h
🏁
Status: Closed by Alex Majetich
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:35 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 7m
💰
▶
2 Status: Invoiced Apr 10, 4:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258987

Bottlenecks

Scheduled
Duration: 50.9 business days (threshold: 2.0 business days)
Exceeded by 48.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Mar 31, 9:00 AM
Created
Jan 21, 7:35 PM
Invoice #
SM-258987

Work Details (21)

Name Type Status Qty Amount Date
WL-03166639 Labor Open 7 $280.00 Mar 31, 10:47 AM
WL-03170629 Labor Open 0.5 $20.00 Apr 2, 1:25 PM
WL-03170642 Labor Open 0.25 $10.00 Apr 2, 1:27 PM
WL-03170641 Labor Open 8 $977.00 Apr 2, 1:27 PM
WL-03170646 Labor Open 0.5 $20.00 Apr 2, 1:28 PM
WL-03170651 Labor Open 0.25 $10.00 Apr 2, 1:28 PM
WL-03170650 Labor Open 8 $977.00 Apr 2, 1:28 PM
WL-03170653 Labor Open 0.5 $20.00 Apr 2, 1:29 PM
WL-03170654 Labor Open 8 $977.00 Apr 2, 1:29 PM
WL-03170655 Expenses Open 1 $68.00 Apr 2, 1:30 PM
WL-03170656 Expenses Open 1 $68.00 Apr 2, 1:30 PM
WL-03170657 Expenses Open 1 $68.00 Apr 2, 1:30 PM
WL-03170658 Expenses Open 1 $68.00 Apr 2, 1:30 PM
WL-03170663 Expenses Open 1 $165.41 Apr 2, 1:32 PM
WL-03170664 Expenses Open 1 $165.41 Apr 2, 1:32 PM
WL-03170665 Expenses Open 1 $165.41 Apr 2, 1:32 PM
WL-03170718 Expenses Open 1 $204.00 Apr 2, 1:49 PM
WL-03170717 Expenses Open 1 $44.03 Apr 2, 1:49 PM
WL-03170716 Expenses Open 1 $267.96 Apr 2, 1:49 PM
WL-03173666 Labor Open 7.5 $300.00 Apr 4, 11:58 AM
WL-03173668 Expenses Open 1 $610.26 Apr 4, 12:02 PM

Details