📍 Andalusia Regional Hospital — 849 South Three Notch Street, Andalusia AL, 36420
Jan 22, 2026 → Feb 20, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✗ SLA Missed (15 biz days late)
Active: 20 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
20d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 21, 2026
20 business days (counted)
Running total: 20 of 5 biz days used
Created: Jan 22, 2026Completed: Feb 21, 2026
Business Days Used20 / 5
05d budget+15d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 22 → Jan 22
Created
▶ Running
0
0 / 5
Jan 22 → Jan 22
Ready for Scheduling
▶ Running
0
0 / 5
Jan 22 → Feb 21
Assigned
▶ Running
20
20 / 5
Dispatch0.0d
Coordinators21.2d
Billing1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 22, 2026
Due: Jan 29, 2026
Completed: Feb 21, 2026 (22 days late)
📅
21.0 daysTotal Age
⏱️
21.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
20.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay21.0 days stuck in "Assigned"
⏱️
Total Delay20.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/23 JJ: Unit in process for retirement
KL-2/19/- followed up with biomed and he stated that the hospital now is not sure if they want to fix the bed due to them wanting to buy new birthing beds. waiting on confirmation
🔧Work Performed
bed will not be repaired due to hospital buying new birthing beds and they do not want to continue with repair
🔍Technician Findings
followed up with biomed and he stated that the hospital now does not want to fix the bed due to them wanting to buy new birthing beds.
⚠️Problem Description
Both foot-end casters brakes failed. Replace all four (2 Head and 2 foot)
📄Description
Bed, Birthing
PDF
PO Request for 602250462
Feb 2, 2026
Timeline
📋
▶
2
Work Order Created Jan 22, 8:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 22, 10:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 48m
🚨21.0 business days
⏱️
▶
2
Labor Added Feb 20, 9:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:29d 10h, 0m
⏳1.4 business days
📄
Status: Ready to Bill by Jennifer JohnsonFeb 23, 7:22 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 22h
⏳1.6 business days
📨
▶
3
Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254811
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)