Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339257 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 22, 2026 → Jan 22, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Completed (Jan 23)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Jan 23, 2026 (6 days early)
📅
1.2 days Total Age
⏱️
1.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 1.2 days stuck in "Assigned"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced side linkage - cycle tested unit - returned to service
🔍 Technician Findings
found side linkage inop
⚠️ Problem Description
Matthew Sebzda: repair request side foot pedals inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 10:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 18m
🔩
Parts Added Jan 22, 1:01 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 22, 8:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 31m, 0m
📄
▶
2 Status: Ready to Bill Jan 23, 2:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🚨 16.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252121

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 22, 9:34 AM
Invoice #
SM-252121

Work Details (2)

Name Type Status Qty Amount Date
WL-03075014 Parts Open 1 $0.00 Jan 22, 1:01 PM
WL-03075990 Labor Open 2 $0.00 Jan 22, 8:24 PM

Details