Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339313 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 36 biz days
🕐 Clock stopped: Canceled (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 12, 2026
15 business days (counted)
Running total: 15 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Feb 12 → Mar 16, 2026
21 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 22, 2026 Canceled: Mar 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 12 Ready for Scheduling ▶ Running 15 15
Feb 12 → Mar 16 Assigned ▶ Running 21 36
Dispatch 0.0d
Coordinators 38.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.0 days
Over SLA
Created: Jan 22, 2026 Due: Feb 27, 2026 Completed: Mar 16, 2026 (16 days late)
📅
37.0 days Total Age
⏱️
22.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 206 days old
🚨
Primary Delay 22.0 days stuck in "Assigned"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
22.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/16/26 BA - Cancelling WO, asset removed from National Contract effective 2/28/26
⚠️ Problem Description
Annual PM
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 23h
🚨 22.0 business days
🚫
Status: Canceled by Brandi Alvarez Mar 16, 10:42 AM
From: Assigned
To: Canceled
Duration in Previous: 31d 22h

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 22, 11:17 AM
Invoice #
N/A

Details