Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339314 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 22, 2026 → Feb 12, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Completed (Feb 13)
⏸ 19d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 14.8d
Coordinators 2.3d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.8 days
Over SLA
Coordinators
2.3 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Feb 13, 2026 (14 days late)
📅
16.3 days Total Age
⏱️
14.8d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
20.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Feb 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 14.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Awaiting Parts
14.8d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/22: replaced side linkage and 1 roll pin 2/12: replaced gatch valve body - cycle tested unit - returned to service
🔍 Technician Findings
1/22: found side linkage inop and gatch valve body leaking hyd fluid - ordered p/n 0785700001
⚠️ Problem Description
repair request side foot pedals inop Sebzda, Matthew
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
🔩
▶
3 2x Parts Added Jan 22, 12:57 PM
2x Parts Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088868
Status: Closed
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 35m
⏱️
Labor Added Jan 22, 8:21 PM
Type: Labor
Status: Open
Qty: 1.5
🚨 14.5 business days
🔩
▶
2 2x Parts Added Feb 11, 12:57 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19d 23h
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Feb 12, 9:19 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule
To: Completed
Duration in Previous: 1d 8h
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 10:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 0h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254919

Bottlenecks

Awaiting Parts
Duration: 14.8 business days (threshold: 3.0 business days)
Exceeded by 11.8 business days
Reschedule
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

📦
Parts Order 00088868
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 22, 11:17 AM
Invoice #
SM-254919

Work Details (8)

Name Type Status Qty Amount Date
WL-03075006 Parts Open 1 $0.00 Jan 22, 12:57 PM
WL-03075007 Parts Open 1 $0.00 Jan 22, 12:57 PM
WL-03075989 Labor Open 1.5 $0.00 Jan 22, 8:21 PM
WL-03100986 Parts Open 1 $0.00 Feb 11, 12:57 PM
WL-03100987 Expenses Open 1 $0.00 Feb 11, 12:57 PM
WL-03104089 Labor Open 1.5 $0.00 Feb 12, 9:19 PM
WL-03104090 Labor Open 1 $0.00 Feb 12, 9:19 PM
WL-03104091 Travel Open 30 $0.00 Feb 12, 9:19 PM

Details