Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339315 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Feb 19, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 20)

✗ SLA Missed (20d late)

Dispatch 0.0d

Coordinators 22.1d

Field Work 0.0d

Billing 0.2d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
22.1 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jan 22, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)

📅

21.1 days Total Age

⏱️

16.0d in Ready for Scheduling Longest Stage

🔄

7 transitions Status Changes

⚠️

26.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 112 days old

🚨

Primary Delay 16.0 days stuck in "Ready for Scheduling"

⏱️

Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

16.0d / 1.0d SLA

Assigned

6.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

7.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        After much workflow w contact (Todd Murray 276-266-1630),
Discover device has been retired                    

🔍 Technician Findings

                        After much workflow w contact (Todd Murray 276-266-1630),
Discover device has been retired                    

⚠️ Problem Description

                        Annual PM                    

📄 Description

                        Hillrom ADVANTA 2 P1190 Electric Bed                    

Timeline

📋

▶

2 Work Order Created Jan 22, 11:18 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

🚨 16.0 business days

👷

▶

2 Technician Assigned Feb 12, 10:50 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 20d 23h

⚠️ 6.0 business days

✔️

▶

2 Status: Completed Feb 19, 7:53 PM

Status: Completed → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.5

🏁

Status: Closed by Christopher Carroll Feb 19, 7:58 PM

From: Completed

To: Closed

Duration in Previous: 5m

⚠️ 7.5 business days

📄

Status: Ready to Bill by Hannah Shaw Mar 2, 9:43 AM

From: Closed

To: Ready to Bill

Duration in Previous: 10d 13h

📨

▶

2 Status: Invoice Pending Mar 2, 10:57 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Mar 3, 9:00 AM

Invoice Number: SM-255327

Bottlenecks

Ready for Scheduling

Duration: 16.0 business days (threshold: 1.0 business days)

Exceeded by 15.0 business days

Assigned

Duration: 6.1 business days (threshold: 4.0 business hours)

Exceeded by 5.6 business days

Closed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Christopher Carroll

Scheduled

N/A

Created

Jan 22, 11:18 AM

Invoice #

SM-255327

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03113033	Labor	Open	0.5	$0.00	Feb 19, 7:58 PM