Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339319 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Aug 14, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (135 biz days late)

Active: 142 biz days

🕐 Clock stopped: Completed (Aug 14, 2026)

▶ Clock Running

Status: Created

Jan 22 → Jan 22, 2026

0 business days (counted)

Running total: 0 of ? biz days used

15d

▶ Clock Running

Status: Ready for Scheduling

Jan 22 → Feb 12, 2026

15 business days (counted)

Running total: 15 of ? biz days used

127d

▶ Clock Running

Status: Assigned

Feb 12 → Aug 14, 2026

127 business days (counted)

Running total: 142 of ? biz days used

▶ Clock Running

Status: Tech On Site

Aug 14 → Aug 14, 2026

0 business days (counted)

Running total: 142 of ? biz days used

Created: Jan 22, 2026 Completed: Aug 14, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 22 → Jan 22	Created	▶ Running	0	0
Jan 22 → Feb 12	Ready for Scheduling	▶ Running	15	15
Feb 12 → Aug 14	Assigned	▶ Running	127	142
Aug 14 → Aug 14	Tech On Site	▶ Running	0	142

Dispatch 0.0d

Coordinators 144.0d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
144.0 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Aug 14, 2026 (135 days late)

📅

143.0 days Total Age

⏱️

128.0d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

143.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 274 days old

🚨

Primary Delay 128.0 days stuck in "Assigned"

⏱️

Total Delay 143.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

16.0d / 1.0d SLA

Assigned

128.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

1.6d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Completed pm service, checked all functions, no issues found, returned equipment to service. 0.16 Ohms	112-138mA                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Annual PM                    

📄 Description

                        Stretcher                    

Timeline

📋

▶

2 Work Order Created Jan 22, 11:21 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

🚨 16.0 business days

👷

▶

2 Technician Assigned Feb 12, 10:50 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 20d 23h

🚨 126.0 business days

👷

Technician Assigned by Melissa Owens Aug 12, 3:31 PM

Technician: Kevin Cogdill

⏳ 3.0 business days

🔧

▶

2 Status: Tech On Site Aug 14, 3:01 PM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Kevin Cogdill Aug 14, 3:07 PM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 5m, 0m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Aug 17, 4:56 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 1h

📨

Status: Invoice Pending by Hannah Shaw Aug 17, 5:59 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 2m, 0m

⏳ 4.8 business days

🧾

Invoice Created Aug 21, 9:02 AM

Invoice Number: SM-270384

Bottlenecks

Ready for Scheduling

Duration: 16.0 business days (threshold: 1.0 business days)

Exceeded by 15.0 business days

Assigned

Duration: 128.0 business days (threshold: 4.0 business hours)

Exceeded by 127.5 business days

Closed

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jan 22, 11:21 AM

Invoice #

SM-270384

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03336105	Labor	Open	1	$0.00	Aug 14, 3:04 PM