Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339319 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Aug 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (135 biz days late)
Active: 142 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 12, 2026
15 business days (counted)
Running total: 15 of ? biz days used
127d
▶ Clock Running
Status: Assigned
Feb 12 → Aug 14, 2026
127 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 142 of ? biz days used
Created: Jan 22, 2026 Completed: Aug 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 12 Ready for Scheduling ▶ Running 15 15
Feb 12 → Aug 14 Assigned ▶ Running 127 142
Aug 14 → Aug 14 Tech On Site ▶ Running 0 142
Dispatch 0.0d
Coordinators 144.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
144.0 days
Over SLA
Field Work
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Aug 14, 2026 (135 days late)
📅
143.0 days Total Age
⏱️
128.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
142.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 206 days old
🚨
Primary Delay 128.0 days stuck in "Assigned"
⏱️
Total Delay 142.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
128.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found, returned equipment to service. 0.16 Ohms 112-138mA
🔍 Technician Findings
PM service due
⚠️ Problem Description
Annual PM
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 11:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 23h
🚨 126.0 business days
👷
Technician Assigned by Melissa Owens Aug 12, 3:31 PM
Technician: a0hVU0000008GsPYAU, Kevin Cogdill
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Aug 14, 3:01 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Kevin Cogdill Aug 14, 3:07 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 128.0 business days (threshold: 4.0 business hours)
Exceeded by 127.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 22, 11:21 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03336105 Labor Open 1 $0.00 Aug 14, 3:04 PM

Details