Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339320 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Feb 19, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 20)
✗ SLA Missed (20d late)
Dispatch 0.0d
Coordinators 22.1d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.1 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Feb 20, 2026 (39 days early)
📅
21.1 days Total Age
⏱️
16.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
6.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM & followed instructed PM procedures Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM & followed instructed PM procedures Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Annual PM
📄 Description
Affinity P3700 Bed, Birthing

Timeline

📋
▶
2 Work Order Created Jan 22, 11:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 23h
⚠️ 6.0 business days
✔️
▶
3 Status: Completed Feb 19, 8:25 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 3m
⚠️ 6.4 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 19h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 6.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 22, 11:23 AM
Invoice #
SM-255296

Work Details (1)

Name Type Status Qty Amount Date
WL-03113095 Labor Open 1 $0.00 Feb 19, 8:26 PM

Details