Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339323 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 22, 2026 → Oct 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (179 biz days late)

Active: 186 biz days

🕐 Clock stopped: Canceled (Oct 19, 2026)

▶ Clock Running

Status: Created

Jan 22 → Jan 22, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 22 → Feb 12, 2026

15 business days (counted)

Running total: 15 of ? biz days used

171d

▶ Clock Running

Status: Assigned

Feb 12 → Oct 19, 2026

171 business days (counted)

Running total: 186 of ? biz days used

Created: Jan 22, 2026 Canceled: Oct 19, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 22 → Jan 22	Created	▶ Running	0	0
Jan 22 → Feb 12	Ready for Scheduling	▶ Running	15	15
Feb 12 → Oct 19	Assigned	▶ Running	171	186

Dispatch 0.0d

Coordinators 187.9d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
187.9 days
Over SLA

Created: Jan 22, 2026 Due: Feb 27, 2026 Completed: Oct 19, 2026 (233 days late)

📅

186.9 days Total Age

⏱️

172.0d in Assigned Longest Stage

🔄

3 transitions Status Changes

⚠️

186.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Behind Schedule - Needs Attention

Canceled • 274 days old

🚨

Primary Delay 172.0 days stuck in "Assigned"

⏱️

Total Delay 186.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

15.9d / 1.0d SLA

Assigned

172.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        10/19/2026 HRuby canceling, duplicate                    

🔧 Work Performed

                        8/17/26 PM search, CNL, KC                    

⚠️ Problem Description

                        Annual PM                    

📄 Description

                        Stretcher                    

Timeline

📋

▶

2 Work Order Created Jan 22, 11:24 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

🚨 16.0 business days

👷

▶

2 Technician Assigned Feb 12, 10:50 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 20d 23h

🚨 126.0 business days

👷

Technician Assigned by Melissa Owens Aug 12, 3:31 PM

Technician: Kevin Cogdill

⏳ 4.0 business days

⏱️

Labor Added Aug 17, 5:33 PM

Type: Labor

Status: Open

Qty: 1

🚨 31.8 business days

👷

Technician Assigned by Brandi Alvarez Sep 30, 3:52 PM

Technician: Jordan Phillips

🚨 13.0 business days

🚫

Status: Canceled by Hope Ruby Oct 19, 12:36 PM

From: Assigned

To: Canceled

Duration in Previous: 249d 0h

Bottlenecks

Ready for Scheduling

Duration: 15.9 business days (threshold: 1.0 business days)

Exceeded by 14.9 business days

Assigned

Duration: 172.0 business days (threshold: 4.0 business hours)

Exceeded by 171.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jordan Phillips

Scheduled

N/A

Created

Jan 22, 11:24 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03339097	Labor	Open	1	$0.00	Aug 17, 5:33 PM