Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (97 biz days late)
🕐 Clock stopped: Canceled (Jun 19, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 12, 2026
15 business days (counted)
Running total: 15 of ? biz days used
88d
▶ Clock Running
Status: Assigned
Feb 12 → Jun 19, 2026
88 business days (counted)
Running total: 103 of ? biz days used
Created: Jan 22, 2026
Canceled: Jun 19, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 22 → Jan 22 |
Created |
▶ Running
|
0 |
0 |
| Jan 22 → Feb 12 |
Ready for Scheduling |
▶ Running
|
15 |
15 |
| Feb 12 → Jun 19 |
Assigned |
▶ Running
|
88 |
103 |
Coordinators
104.9 days
Over SLA
Created: Jan 22, 2026
Due: Feb 27, 2026
Completed: Jun 19, 2026 (111 days late)
⏱️
89.0d in Assigned
Longest Stage
🔄
3 transitions
Status Changes
⚠️
103.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
89.0 days stuck in "Assigned"
⏱️
Total Delay
103.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
15.9d
/ 1.0d SLA
Assigned
89.0d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
6/19 BA - canceling WO, duplicate
⚠️
Problem Description
Annual PM
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
20d 23h
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
126d 22h
Bottlenecks
Ready for Scheduling
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days
Assigned
Duration: 89.0 business days (threshold: 4.0 business hours)
Exceeded by 88.5 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Christopher Carroll