Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339335 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 CMC Missoula Inc - Community Medical Center — 2827 Fort Missoula Rd, Missoula MT, 59804

Jan 22, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✗ SLA Missed (12 biz days late)
Active: 17 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Assigned
Jan 22 → Feb 2, 2026
7 business days (counted)
Running total: 7 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Feb 2 → Feb 16, 2026
9 business days (not counted)
10d
▶ Clock Running
Status: Reschedule
Feb 16 → Mar 2, 2026
10 business days (counted)
Running total: 17 of 5 biz days used
Created: Jan 22, 2026 Completed: Mar 2, 2026
Business Days Used 17 / 5
0 5d budget +12d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 5
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 5
Jan 22 → Feb 2 Assigned ▶ Running 7 7 / 5
Feb 2 → Feb 16 Awaiting Parts ⏸ Paused 9 —
Feb 16 → Mar 2 Reschedule ▶ Running 10 17 / 5
Dispatch 0.0d
Material Management 9.8d
Coordinators 17.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.8 days
Over SLA
Coordinators
17.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Mar 2, 2026 (31 days late)
📅
26.9 days Total Age
⏱️
10.0d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
25.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026
Visit 3 Mar 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 10.0 days stuck in "Reschedule"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
7.9d / 0.5d SLA
Awaiting Parts
9.8d / 3.0d SLA
Reschedule
10.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010583371HTM

🔧 Work Performed
Evaluated bed to have a damaged fowler flat flex cable, ACC power cable, and wire guide assembly. reset the rack an pinion in fowler to allow width expansion on the fowler to 48 inches. Replaced the flex cable guide, the flex cable and the aux power cable.
🔍 Technician Findings
Evaluated bed to have a damaged fowler flat flex cable, ACC power cable, and wire guide assembly.
⚠️ Problem Description
Cannot calibrate width at head. Will not take 36" setting. Head will likely need removed as he noticed broken ribbon cable/cable guide/AC cable pinched.
📄 Description
Stryker Medical - 5900 MV3 Bariatric Bed

Timeline

📋
▶
4 Work Order Created Jan 22, 11:48 AM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Michael Burris
Technician: Fernando Lemos
💵
3x Expenses Added Jan 22, 1:07 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jan 22, 6:22 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 49
⏱️
3x Labor Added Jan 23, 10:18 AM
Type: Labor, Expenses
Status: Open
Qty: 8.9833333333333, 1.0166666666667
⏱️
2x Labor Added Jan 23, 6:58 PM
Type: Labor
Status: Open
Qty: 0.25, 1
💵
Expenses Added Jan 23, 7:09 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Jan 23, 10:19 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.2 business days
📦
▶
2 Parts Requested Feb 2, 12:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Fernando Lemos
From: Assigned
To: Awaiting Parts
Duration in Previous: 11d 0h
🚨 10.0 business days
🔩
▶
2 4x Parts Added Feb 16, 3:53 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 3h
🚨 10.0 business days
⏱️
▶
3 4x Labor Added Mar 2, 12:55 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fernando Lemos
From: Reschedule
To: Completed
Duration in Previous: 13d 21h
🏁
Status: Closed by Fernando Lemos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 5, 9:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 113.9 business days
🧾
Invoice Created Aug 14, 8:00 AM
Invoice Number: SM-255636

Bottlenecks

Assigned
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Awaiting Parts
Duration: 9.8 business days (threshold: 3.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📦
Parts Order 00089508
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Jan 22, 11:48 AM
Invoice #
SM-255636

Work Details (22)

Name Type Status Qty Amount Date
WL-03075028 Expenses Open 1 $0.00 Jan 22, 1:07 PM
WL-03075029 Expenses Open 1 $0.00 Jan 22, 1:07 PM
WL-03075030 Expenses Open 1 $0.00 Jan 22, 1:07 PM
WL-03075814 Expenses Open 1 $0.00 Jan 22, 6:22 PM
WL-03075815 Travel Open 49 $0.00 Jan 22, 6:22 PM
WL-03076400 Labor Open 8.9833333333333 $0.00 Jan 23, 10:18 AM
WL-03076401 Labor Open 1.0166666666667 $0.00 Jan 23, 10:18 AM
WL-03076402 Expenses Open 1 $0.00 Jan 23, 10:18 AM
WL-03077334 Labor Open 0.25 $0.00 Jan 23, 6:58 PM
WL-03077335 Labor Open 1 $95.00 Jan 23, 6:58 PM
WL-03077342 Expenses Open 1 $0.00 Jan 23, 7:09 PM
WL-03077653 Labor Open 6 $0.00 Jan 23, 10:19 PM
WL-03077654 Travel Open 49 $0.00 Jan 23, 10:19 PM
WL-03077658 Expenses Open 1 $0.00 Jan 23, 10:20 PM
WL-03107489 Parts Open 1 $12.65 Feb 16, 3:53 PM
WL-03107490 Parts Open 1 $91.53 Feb 16, 3:53 PM
WL-03107491 Parts Open 1 $216.17 Feb 16, 3:53 PM
WL-03107492 Expenses Open 1 $0.00 Feb 16, 3:53 PM
WL-03126147 Labor Open 0.5 $0.00 Mar 2, 12:55 PM
WL-03126148 Labor Open 1 $95.00 Mar 2, 12:55 PM
WL-03126149 Expenses Open 1 $0.00 Mar 2, 12:55 PM
WL-03126150 Travel Open 11 $0.00 Mar 2, 12:55 PM

Details