Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339338 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 22, 2026 → Feb 5, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 10.5d
Coordinators 0.8d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.5 days
Over SLA
Coordinators
0.8 days
Field Work
0.0 days
Billing
0.2 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Feb 5, 2026 (6 days late)
📅
10.9 days Total Age
⏱️
10.5d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
8.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Feb 5, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 10.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
10.5d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replace hydraulic jack assembly
🔍 Technician Findings
Jack leaking
⚠️ Problem Description
Joe Evans: Stretcher wont pump up
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 11:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 22, 1:37 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
Labor Added Jan 22, 2:39 PM
Type: Labor
Status: Open
Qty: 0.5
📦
▶
2 Parts Requested Jan 22, 2:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 9m
🚨 11.0 business days
🔩
▶
2 2x Parts Added Feb 5, 10:22 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 19h
⏱️
▶
3 Labor Added Feb 5, 1:28 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Reschedule
To: Completed
Duration in Previous: 3h 7m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 3:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 8:00 AM
Invoice Number: SM-253393

Bottlenecks

Awaiting Parts
Duration: 10.5 business days (threshold: 3.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📦
Parts Order 00088886
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 22, 11:49 AM
Invoice #
SM-253393

Work Details (4)

Name Type Status Qty Amount Date
WL-03075211 Labor Open 0.5 $0.00 Jan 22, 2:39 PM
WL-03092772 Parts Open 1 $0.00 Feb 5, 10:22 AM
WL-03092773 Expenses Open 1 $0.00 Feb 5, 10:22 AM
WL-03093171 Labor Open 3 $0.00 Feb 5, 1:28 PM

Details