Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339341 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 22, 2026 → Jan 22, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Completed (Jan 22)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Jan 22, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced worn grip and switch housing
🔍 Technician Findings
Rubber grip worn
⚠️ Problem Description
Joe Evans: Grip Worn
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 22, 1:37 PM
Technician Assigned → Status: Assigned → 3x Labor Added
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
⏱️
3x Labor Added
Type: Labor, Parts
Status: Open
Qty: 2, 1
🔧
Status: Tech On Site by Joe Evans Jan 22, 2:04 PM
From: Assigned
To: Tech On Site
Duration in Previous: 26m
✔️
Status: Completed by Joe Evans Jan 22, 2:13 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 23, 2:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 48m
📨
Status: Invoice Pending by Hannah Shaw Jan 23, 2:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 47m, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 8:00 AM
Invoice Number: SM-252121

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 22, 11:51 AM
Invoice #
SM-252121

Work Details (3)

Name Type Status Qty Amount Date
WL-03075145 Labor Open 2 $0.00 Jan 22, 1:42 PM
WL-03075146 Parts Open 1 $0.00 Jan 22, 1:42 PM
WL-03075147 Parts Open 1 $0.00 Jan 22, 1:42 PM

Details