Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339359 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 22, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✗ SLA Missed (12 biz days late)
Active: 17 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 6, 2026
9 business days (not counted)
15d
▶ Clock Running
Status: Reschedule
Feb 6 → Mar 2, 2026
15 business days (counted)
Running total: 17 of 5 biz days used
Created: Jan 22, 2026 Completed: Mar 2, 2026
Business Days Used 17 / 5
0 5d budget +12d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 5
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 5
Jan 22 → Jan 26 Assigned ▶ Running 2 2 / 5
Jan 26 → Feb 6 Awaiting Parts ⏸ Paused 9 —
Feb 6 → Mar 2 Reschedule ▶ Running 15 17 / 5
Dispatch 0.0d
Material Management 9.9d
Coordinators 18.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.9 days
Over SLA
Coordinators
18.0 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Mar 2, 2026 (31 days late)
📅
26.7 days Total Age
⏱️
15.3d in Reschedule Longest Stage
🔄
7 transitions Status Changes
⚠️
24.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 22, 2026
Visit 2 Feb 6, 2026
Visit 3 Mar 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 15.3 days stuck in "Reschedule"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Awaiting Parts
9.9d / 3.0d SLA
Reschedule
15.3d / 2.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010580725HTM

🔧 Work Performed
2/6: replaced caster and siderail release handle - waiting on monitor tray to deliver 3/2: replaced monitor tray - cycle tested unit - returned to service
🔍 Technician Findings
1/22: found one head end caster flattened - monitor tray at head end is broken - pt rt foot-end side rail release broken 1/23: PO request sent 1/26: PO request received - parts ordered
⚠️ Problem Description
Matthew Sebzda out of scope repair request physical damage head end caster is flattened - monitor tray is broken - side rail release broken
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 22, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏱️
Labor Added Jan 22, 8:28 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.4 business days
📦
▶
2 Parts Requested Jan 26, 11:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 3d 19h
🚨 10.0 business days
⏱️
▶
3 Labor Added Feb 6, 4:52 PM
Labor Added → 4x Parts Added → Status: Reschedule
🔩
4x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 5h
🚨 15.9 business days
⏱️
▶
2 Labor Added Mar 2, 1:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 23d 20h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 5, 9:53 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⚠️ 6.9 business days
🧾
Invoice Created Mar 13, 8:00 AM
Invoice Number: SM-255644

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Awaiting Parts
Duration: 9.9 business days (threshold: 3.0 business days)
Exceeded by 6.9 business days
Reschedule
Duration: 15.3 business days (threshold: 2.0 business days)
Exceeded by 13.3 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📦
Parts Order 00089062
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 22, 1:24 PM
Invoice #
SM-255644

Work Details (7)

Name Type Status Qty Amount Date
WL-03076001 Labor Open 0.5 $47.50 Jan 22, 8:28 PM
WL-03095866 Labor Open 0.5 $47.50 Feb 6, 4:52 PM
WL-03095885 Parts Open 1 $54.95 Feb 6, 4:54 PM
WL-03095886 Parts Open 1 $55.83 Feb 6, 4:54 PM
WL-03095887 Parts Open 1 $139.62 Feb 6, 4:54 PM
WL-03095888 Expenses Open 1 $0.00 Feb 6, 4:54 PM
WL-03126271 Labor Open 1 $95.00 Mar 2, 1:53 PM

Details