Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339395 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 22, 2026 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (178 biz days early)
Active: 41 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Feb 16, 2026
16 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Feb 16 → Apr 14, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 22, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 16 Ready for Release ⏸ Paused 16 —
Feb 16 → Apr 14 Scheduled ▶ Running 41 41
Dispatch 0.1d
Holding 16.4d (excluded)
Coordinators 41.0d
Field Work 0.1d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
16.4 days
Coordinators
41.0 days
Over SLA
Field Work
0.1 days
Created: Jan 22, 2026 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
57.5 days Total Age
⏱️
41.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
40.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 41.0 days stuck in "Scheduled"
⏱️
Total Delay 40.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
16.4d
Scheduled
41.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/11/2026 RArnold - Parts still on PWO. Updated to 03/28

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jan 22, 2:59 PM
Work Order: WO-01339395
Type: FCO
Priority: PC
✅
Status: Ready for Release by Shelby Robinson Jan 22, 3:31 PM
From: Entered
To: Ready for Release
Duration in Previous: 31m
🚨 17.0 business days
👷
▶
3 Technician Assigned Feb 16, 11:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-01T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 24d 19h
🚨 12.0 business days
📅
Dispatch Scheduled by Megan Klose Mar 4, 8:58 AM
Scheduled For: 2026-03-08T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Mar 4, 2:30 PM
Scheduled For: 2026-03-29T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 11, 11:24 AM
Scheduled For: 2026-03-28T12:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Davon Cox Apr 6, 10:20 PM
Scheduled For: 2026-04-30T12:00:00.000+0000
⚠️ 6.2 business days
📅
Dispatch Scheduled by Megan Klose Apr 14, 2:12 PM
Scheduled For: 2026-04-14T12:00:00.000+0000
⏱️
▶
2 Labor Added Apr 14, 4:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 57d 4h
🏁
Status: Closed by Davon Cox Apr 14, 5:14 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 2.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 1:15 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
🚨 17.0 business days
🧾
Invoice Created May 8, 9:38 AM
Invoice Number: SM-259369

Bottlenecks

Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Apr 14, 8:00 AM
Created
Jan 22, 2:59 PM
Invoice #
SM-259369

Work Details (1)

Name Type Status Qty Amount Date
WL-03185751 Labor Open 0.25 $0.00 Apr 14, 4:40 PM

Details