Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339403 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 22, 2026 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (26d early)
Dispatch 0.0d
Coordinators 7.1d
Field Work 3.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.1 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.0 days
Created: Jan 22, 2026 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
9.5 days Total Age
⏱️
7.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 7.1 days stuck in "Scheduled"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.1d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created followup WO as requested. (WO-01349889)

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
5 Work Order Created Jan 22, 3:11 PM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-22T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 2m
🆕
▶
3 Status: Entered Jan 22, 3:18 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-22T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
3x Labor Added Feb 1, 11:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Feb 1, 11:45 PM
From: Scheduled, Completed, Reschedule
To: Completed, Reschedule
Duration in Previous: 10d 8h, 0m
⏳ 3.0 business days
🏁
Status: Closed by Horace Barnes Feb 4, 2:37 PM
From: Completed
To: Closed
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Jan 22, 3:11 PM
Invoice #
SM-253399

Work Details (3)

Name Type Status Qty Amount Date
WL-03087386 Labor Open 0.75 $56.48 Feb 1, 11:30 PM
WL-03087387 Travel Open 82 $0.00 Feb 1, 11:30 PM
WL-03087388 Travel Open 82 $0.00 Feb 1, 11:30 PM

Details