Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339426 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 22, 2026 → Jan 22, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Completed (Jan 23)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
0.3 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Jan 23, 2026 (6 days early)
📅
0.6 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 112 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.23.26 hshaw - changed SMC to FSNP per GE portal

🔧 Work Performed
cleaned and lubricated spring in leg rest - tightened siderail - cycle tested unit - returned to service
🔍 Technician Findings
found leg rest will not lock into place - found pt rt siderail loose
⚠️ Problem Description
Matthew Sebzda: repair request patient rt leg rest section inop
📄 Description
Bed, Birthing

Timeline

📋
▶
2 Work Order Created Jan 22, 4:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 5:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56m
⏱️
▶
2 Labor Added Jan 22, 8:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 35m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 23, 2:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 39m
📨
▶
2 Status: Invoice Pending Jan 23, 5:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 15.9 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252162

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 22, 4:16 PM
Invoice #
SM-252162

Work Details (1)

Name Type Status Qty Amount Date
WL-03076076 Labor Open 1.25 $0.00 Jan 22, 8:47 PM

Details