Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339427 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 22, 2026 → Feb 5, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 5.3d
Coordinators 5.3d
Billing 4.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.3 days
Over SLA
Coordinators
5.3 days
Over SLA
Billing
4.3 days
Over SLA
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Feb 5, 2026 (6 days late)
📅
10.3 days Total Age
⏱️
5.3d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 5.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.2d / 0.5d SLA
Awaiting Parts
5.3d / 3.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced foot section gas spring - cycle tested unit - returned to service
🔍 Technician Findings
found gas spring for foot section inop - customer is supplying part order SB-PPB-900-32A-C03
⚠️ Problem Description
Matthew Sebzda: repair request foot section hi/lo gas spring inop
📄 Description
Bed, Birthing

Timeline

📋
▶
2 Work Order Created Jan 22, 4:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 22, 5:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
⏱️
Labor Added Jan 22, 8:39 PM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 5.4 business days
📦
Status: Awaiting Parts by Brandi Alvarez Jan 29, 4:24 PM
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 23h
⏱️
Labor Added Jan 30, 12:46 PM
Type: Labor
Status: Open
Qty: 3
⚠️ 5.0 business days
🔩
▶
2 Parts Added Feb 5, 11:23 AM
Parts Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Awaiting Parts, Completed
To: Completed, Closed
Duration in Previous: 6d 18h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 3:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⏳ 4.2 business days
📨
▶
2 Status: Invoice Pending Feb 12, 1:59 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-253666

Bottlenecks

Assigned
Duration: 5.2 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business days
Awaiting Parts
Duration: 5.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 22, 4:17 PM
Invoice #
SM-253666

Work Details (3)

Name Type Status Qty Amount Date
WL-03076052 Labor Open 0.75 $0.00 Jan 22, 8:39 PM
WL-03085107 Labor Open 3 $0.00 Jan 30, 12:46 PM
WL-03092930 Parts Open 1 $0.00 Feb 5, 11:23 AM

Details