Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339453 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips [Web Based] Training — 123 Training Dr, Wilmington OH, 45177

Jan 22, 2026 → Jan 26, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 0.1d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
2.3 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
2.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 21, 2026
Visit 2 Jan 22, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Web Based Training

Timeline

📋
▶
3 Work Order Created Jan 22, 7:58 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Lilah Azizadah
⏱️
▶
2 2x Labor Added Jan 22, 8:54 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Lilah Azizadah
From: Scheduled
To: Closed
Duration in Previous: 56m
⏳ 2.4 business days
✔️
Status: Completed by Wayne Rush Jan 26, 9:58 AM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 3d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Jan 22, 7:56 PM
Created
Jan 22, 7:58 PM
Invoice #
SM-252662

Work Details (2)

Name Type Status Qty Amount Date
WL-03076091 Labor Open 3.5 $126.00 Jan 22, 8:54 PM
WL-03076092 Labor Open 3.5 $126.00 Jan 22, 8:54 PM

Details