Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339459 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wake Forest Baptist Med Ctr — 1 Medical Center Dr., Winston-Salem NC, 27157

Jan 22, 2026 → Apr 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jan 24 → Apr 6, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Jan 23, 2026 Completed: Apr 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0
Jan 23 → Jan 23 Scheduled ▶ Running 0 0
Jan 23 → Jan 24 Ready for Scheduling ▶ Running 0 0
Jan 24 → Apr 6 Scheduled ▶ Running 50 50
Coordinators 51.0d
Billing 2.3d
✗ SLA Missed
Coordinators
51.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 23, 2026 Due: Dec 31, 2026 Completed: Apr 4, 2026 (271 days early)
📅
50.0 days Total Age
⏱️
50.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
51.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026
Visit 4 Apr 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 50.0 days stuck in "Scheduled"
⏱️
Total Delay 51.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
50.0d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Offer of Follow Up ; 1/22/2026 1924 AP avail; 2049 LM w/Nicole re cnfm; 1/23/2026 0825 Nicole cnfm; 1544 ack cnfm; LM w/AP; 1546 AP ack cnfm

Timeline

📋
▶
4 Work Order Created Jan 22, 8:40 PM
Work Order Created → Status: Ready for Scheduling → Status: Scheduled → Dispatch Scheduled
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-31T13:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 22, 8:49 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 7m
⏳ 1.4 business days
👷
▶
2 Technician Assigned Jan 24, 10:16 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 13h
🚨 46.0 business days
⏱️
▶
3 2x Labor Added Mar 31, 2:22 PM
2x Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
🚗
Travel Added Mar 31, 2:29 PM
Type: Travel
Status: Open
Qty: 95
💵
Expenses Added Mar 31, 3:42 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 31, 8:23 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added Apr 1, 2:19 PM
2x Labor Added → 3x Labor Added → Travel Added
⏱️
3x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 1, 10
🚗
Travel Added
Type: Travel
Status: Open
Qty: 10
💵
3x Expenses Added Apr 2, 8:50 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🚗
▶
3 2x Travel Added Apr 5, 6:26 AM
2x Travel Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⏳ 0.9 business days
✔️
Status: Completed by Angela Pettus Apr 6, 7:27 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 71d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:35 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 7m
💰
▶
2 Status: Invoiced Apr 10, 4:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258987

Bottlenecks

Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Mar 31, 9:00 AM
Created
Jan 22, 8:40 PM
Invoice #
SM-258987

Work Details (22)

Name Type Status Qty Amount Date
WL-03167093 Labor Open 1.5 $60.00 Mar 31, 2:22 PM
WL-03167095 Labor Open 8 $830.00 Mar 31, 2:23 PM
WL-03167096 Labor Open 0.25 $10.00 Mar 31, 2:24 PM
WL-03167097 Labor Open 0.25 $10.00 Mar 31, 2:25 PM
WL-03167098 Expenses Open 1 $68.00 Mar 31, 2:26 PM
WL-03167107 Travel Open 95 $68.40 Mar 31, 2:29 PM
WL-03167304 Expenses Open 1 $68.00 Mar 31, 3:42 PM
WL-03167840 Expenses Open 1 $40.00 Mar 31, 8:23 PM
WL-03168955 Labor Open 8 $830.00 Apr 1, 2:19 PM
WL-03168959 Labor Open 0.25 $10.00 Apr 1, 2:20 PM
WL-03168960 Labor Open 0.25 $10.00 Apr 1, 2:20 PM
WL-03168961 Expenses Open 1 $68.00 Apr 1, 2:21 PM
WL-03168962 Travel Open 10 $7.20 Apr 1, 2:21 PM
WL-03168963 Travel Open 10 $7.20 Apr 1, 2:21 PM
WL-03170113 Expenses Open 1 $145.77 Apr 2, 8:50 AM
WL-03170114 Expenses Open 1 $145.77 Apr 2, 8:51 AM
WL-03170115 Expenses Open 1 $145.77 Apr 2, 8:51 AM
WL-03173867 Travel Open 100 $72.00 Apr 5, 6:26 AM
WL-03173868 Expenses Open 1 $68.00 Apr 5, 6:27 AM
WL-03173869 Labor Open 0.25 $10.00 Apr 5, 6:28 AM
WL-03173870 Labor Open 8 $830.00 Apr 5, 6:28 AM
WL-03173871 Labor Open 1.5 $60.00 Apr 5, 6:29 AM

Details