Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339475 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 23, 2026 → Jan 29, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met
Dispatch 0.0d
Coordinators 5.3d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 23, 2026 Due: Feb 27, 2026 Completed: Jan 29, 2026 (29 days early)
📅
5.0 days Total Age
⏱️
4.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 4.4 days stuck in "Assigned"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Ray-Anthony Alston: PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 8:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 23, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 28m
⏳ 5.0 business days
⏱️
▶
3 3x Labor Added Jan 29, 3:18 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5d 23h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 52m
📨
▶
2 Status: Invoice Pending Jan 30, 3:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252700

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 23, 8:30 AM
Invoice #
SM-252700

Work Details (3)

Name Type Status Qty Amount Date
WL-03083581 Labor Open 1 $0.00 Jan 29, 3:18 PM
WL-03083582 Labor Open 0.25 $0.00 Jan 29, 3:18 PM
WL-03083583 Travel Open 23.8 $0.00 Jan 29, 3:18 PM

Details