Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339478 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 23, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 4.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Billing
0.0 days
Created: Jan 23, 2026 Due: Feb 27, 2026 Completed: Jan 29, 2026 (29 days early)
📅
4.2 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Ray-Anthony Alston: PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 23, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 13m
👷
Technician Assigned by Laura Hill Jan 23, 4:58 PM
Technician: Ray-Anthony Alston
⏳ 3.9 business days
⏱️
▶
2 3x Labor Added Jan 28, 8:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 3h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 5:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 32m
📨
Status: Invoice Pending by Hannah Shaw Jan 29, 5:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
⏳ 1.8 business days
🧾
Invoice Created Jan 30, 8:30 PM
Invoice Number: SM-252547

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 23, 8:35 AM
Invoice #
SM-252547

Work Details (3)

Name Type Status Qty Amount Date
WL-03082616 Labor Open 1 $0.00 Jan 28, 8:43 PM
WL-03082617 Labor Open 0.25 $0.00 Jan 28, 8:43 PM
WL-03082618 Travel Open 23.8 $0.00 Jan 28, 8:43 PM

Details