Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339484 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 6, 2026
10 business days (not counted)
14d
▶ Clock Running
Status: Reschedule
Feb 6 → Feb 27, 2026
14 business days (counted)
Running total: 14 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 27, 2026
Business Days Used 14 / 5
0 5d budget +9d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 5
Jan 23 → Feb 6 Awaiting Parts ⏸ Paused 10 —
Feb 6 → Feb 27 Reschedule ▶ Running 14 14 / 5
Dispatch 0.0d
Material Management 10.8d
Coordinators 15.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.8 days
Over SLA
Coordinators
15.0 days
Over SLA
Billing
0.0 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 27, 2026 (27 days late)
📅
25.0 days Total Age
⏱️
14.5d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
21.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 14.5 days stuck in "Reschedule"
⏱️
Total Delay 21.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Awaiting Parts
10.8d / 3.0d SLA
Reschedule
14.5d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The technician replaced the hydraulic assembly in the foot section. During the repair, two pedal brackets were found to be cracked, and the unit is not ready for service.
🔍 Technician Findings
Tech found the foot hydraulic not going up
⚠️ Problem Description
foot hydraulic not working OEM#: 145855 Ramos, Pete
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 23, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 23, 9:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
📦
▶
2 Parts Requested Jan 23, 12:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 3h 19m
🚨 11.0 business days
🔩
▶
2 2x Parts Added Feb 6, 2:51 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 2h
🚨 15.0 business days
⏱️
▶
2 3x Labor Added Feb 27, 2:28 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 20d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
▶
2 Status: Invoice Pending Mar 3, 10:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255430

Bottlenecks

Awaiting Parts
Duration: 10.8 business days (threshold: 3.0 business days)
Exceeded by 7.8 business days
Reschedule
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📦
Parts Order 00088963
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 23, 8:40 AM
Invoice #
SM-255430

Work Details (5)

Name Type Status Qty Amount Date
WL-03095541 Parts Open 1 $1,257.48 Feb 6, 2:51 PM
WL-03095542 Expenses Open 1 $0.00 Feb 6, 2:51 PM
WL-03123584 Labor Open 1.5 $0.00 Feb 27, 2:28 PM
WL-03123585 Labor Open 1 $95.00 Feb 27, 2:28 PM
WL-03123586 Travel Open 61 $0.00 Feb 27, 2:28 PM

Details