Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339494 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Jan 23, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 11, 2026
13 business days (not counted)
6d
▶ Clock Running
Status: Reschedule
Feb 11 → Feb 20, 2026
6 business days (counted)
Running total: 6 of 5 biz days used
Created: Jan 23, 2026 Completed: Feb 20, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 23 → Jan 23 Created ▶ Running 0 0 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 0 / 5
Jan 23 → Jan 23 Assigned ▶ Running 0 0 / 5
Jan 23 → Feb 11 Awaiting Parts ⏸ Paused 13 —
Feb 11 → Feb 20 Reschedule ▶ Running 6 6 / 5
Dispatch 0.0d
Material Management 13.7d
Coordinators 7.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.7 days
Over SLA
Coordinators
7.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 23, 2026 Due: Jan 30, 2026 Completed: Feb 20, 2026 (20 days late)
📅
20.0 days Total Age
⏱️
13.7d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
22.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 13.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Awaiting Parts
13.7d / 3.0d SLA
Reschedule
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the steer caster from the bed. checked all functions and it working properly
🔍 Technician Findings
Tech found the steer caster not working
⚠️ Problem Description
Pete Ramos: damage steer wheel 6390602
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 23, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 23, 9:18 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Pete Ramos
📦
▶
3 Parts Requested Jan 23, 1:21 PM
Parts Requested → Status: Awaiting Parts → 3x Labor Added
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 4h 2m
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 63
🚨 14.0 business days
🔩
▶
2 2x Parts Added Feb 11, 10:14 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 18d 20h
⚠️ 7.0 business days
✔️
▶
3 Status: Completed Feb 20, 2:13 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 19h
📨
▶
2 Status: Invoice Pending Mar 3, 10:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255430

Bottlenecks

Assigned
Duration: 4.0 business hours (threshold: 4.0 business hours)
Exceeded by 0.0 business hours
Awaiting Parts
Duration: 13.7 business days (threshold: 3.0 business days)
Exceeded by 10.7 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

📦
Parts Order 00088975
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 23, 9:05 AM
Invoice #
SM-255430

Work Details (6)

Name Type Status Qty Amount Date
WL-03076704 Labor Open 1.5 $0.00 Jan 23, 1:22 PM
WL-03076705 Labor Open 1 $95.00 Jan 23, 1:22 PM
WL-03076706 Travel Open 63 $0.00 Jan 23, 1:22 PM
WL-03100712 Parts Open 1 $122.79 Feb 11, 10:14 AM
WL-03100713 Expenses Open 1 $0.00 Feb 11, 10:14 AM
WL-03114091 Labor Open 0.75 $71.25 Feb 20, 2:15 PM

Details