Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339496 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 23, 2026 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Feb 10)
✗ SLA Missed (9d late)
Dispatch 0.0d
Coordinators 1.5d
Field Work 4.5d
Incomplete 2.0d (excluded)
Billing 5.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
4.5 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
5.1 days
Over SLA
Created: Jan 23, 2026 Due: Jan 31, 2026 Completed: Feb 10, 2026 (9 days late)
📅
13.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
9.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
4.5d / 1.0d SLA
Closed
5.1d / 1.0d SLA
WO Correction Needed
1.8d
Incomplete
2.0d
Ready to Bill
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 23, 9:10 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 1.0 business days
⏱️
2x Labor Added Jan 25, 11:01 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Jan 25, 11:06 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 13h
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Jan 29, 11:18 PM
From: Completed
To: Closed
Duration in Previous: 4d 0h
⚠️ 5.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 5, 12:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 13h
⏳ 2.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 8, 12:37 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2d 23h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 3:28 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 2h
📄
Status: Ready to Bill by Diane Patton Feb 10, 4:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 42m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Completed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 23, 8:00 AM
Created
Jan 23, 9:10 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03078525 Labor Open 1 $0.00 Jan 25, 11:01 PM
WL-03078526 Labor Open 1 $56.48 Jan 25, 11:01 PM

Details